CSR I

BankNorth•Oakes, ND

About The Position

The CSR I is the primary customer contact, responsible for professionally delivering services and support by processing transactions, solving problems, and providing product and other banking information. The role follows established bank policies and procedures and requires integrity, trustworthiness, and confidentiality. The position serves lobby, drive-up, and telephone customers, maintains a balanced cash drawer, assists customers with account-related needs, and develops knowledge of the bank’s products and services. It also supports consistent customer service, responds to customer inquiries or directs customers to appropriate resources, collaborates with coworkers, and represents BankNorth in community affairs and civic organizations. The CSR I follows opening and closing procedures and participates in relevant training and bank meetings. The work environment involves interaction with others and is usually quiet. Physical duties include communicating, standing, handling a keyboard, telephone, papers, files, and other objects, and periodically lifting or moving up to 40 pounds. The role also requires the ability to review detailed documents and read computer screens.

Requirements

High school diploma or equivalent.
Basic math proficiency.
Proficiency with computers and keyboards, specifically Microsoft Word and Excel, Windows, and the Internet.
Accuracy, alertness, good judgment, courtesy, tact, patience, and professionalism.
Ability to maintain confidentiality and security of customer conversations and information, bank information and records, and proprietary systems.
Ability to speak effectively, listen actively, express thoughts clearly and thoroughly, and explain relevant information to bank employees.
Ability to collaborate and cooperate with others and maintain effective working relationships with coworkers.
Work stability, self-sufficiency, self-motivation, satisfactory attendance and punctuality, and flexibility in work schedule.
Positive attitude, leadership skills, and strong customer orientation.

Nice To Haves

Cash handling experience preferred.

Responsibilities

Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate, and courteous manner.
Maintain a balanced cash drawer and appropriate cash limits.
Provide customers with account-related assistance.
Continuously learn about the bank’s products and services.
Remain flexible and multitask as daily priorities shift.
Protect the confidentiality of customer conversations and information, as well as proprietary bank information.
Deliver consistent, superior customer service in accordance with BankNorth standards.
Respond to customer inquiries and requests or direct customers to appropriate resources.
Support and serve coworkers to maintain and enhance customer service.
Represent BankNorth professionally in community affairs and civic organizations.
Follow established opening and closing procedures.
Participate in training and bank meetings related to the position.