CSR/Dispatcher

Mr. Electric Of Charlotte Metro • Hickory, NC

3d • $16 - $18

About The Position

Mr. Electric is seeking a Customer Service Representative / Dispatcher to serve as the first point of contact for customers and help coordinate schedules, support field technicians, and provide an exceptional customer experience. The role involves answering customer calls, scheduling service appointments, communicating service updates, monitoring technician schedules, and helping with dispatching and routing. The representative also supports same-day schedule changes, follows up on unsold estimates and customer concerns, maintains accurate customer and job information in software systems, and works closely with technicians and office staff to keep operations running smoothly.

Requirements

• Positive attitude and strong customer service skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Comfort using computers and learning new software.

Nice To Haves

• Customer service, dispatch, scheduling, or administrative experience.

Responsibilities

• Answer incoming customer calls and schedule service appointments.
• Communicate appointment details and service updates to customers.
• Monitor technician schedules and assist with dispatching and routing.
• Support same-day schedule changes and operational needs.
• Follow up with customers regarding unsold estimates and outstanding concerns.
• Maintain accurate customer and job information in software systems.
• Work with technicians and office staff to keep operations running smoothly.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Paid holidays.
• Ongoing training and professional development.
• Supportive team environment with opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed