CSR / Service Dispatcher

Ascension Property Services • Cecilia, KY

5d • $18 - $22

About The Position

Knights Mechanical is seeking an experienced and motivated CSR / Service Dispatcher who can manage multiple priorities in a fast-paced environment. The role requires strong problem-solving, multitasking, communication, and organizational skills, along with a willingness to learn and adapt.

The dispatcher serves as a key customer contact, using customer service expertise to build rapport, explain available services and products, and support a positive customer experience. The role also coordinates and dispatches technicians efficiently to meet customer needs and company objectives.

Requirements

• Previous customer service experience is required.
• Strong organizational, communication, and multitasking skills.
• Ability to prioritize tasks and adapt to changing business needs.
• Proficiency with computers and common office software applications.
• Ability to work effectively both independently and as part of a team.

Nice To Haves

• Previous dispatching experience is strongly preferred.
• Experience in the HVAC, plumbing, or home services industry is highly desirable.
• Familiarity with ServiceTitan or similar field service management software is strongly preferred.

Responsibilities

• Maintain professionalism and provide exceptional customer service.
• Communicate clearly, professionally, and courteously by phone and in person.
• Answer and manage a multiline phone system efficiently.
• Schedule and dispatch technicians according to service needs, customer requests, and established schedules.
• Coordinate technician schedules to maximize efficiency and customer satisfaction.
• Relay work orders, job updates, and other critical information to field technicians.
• Communicate with supervisors, technicians, and customers to resolve service issues and scheduling conflicts.
• Use phone systems, text messaging, email, internet platforms, and business software effectively.
• Listen to customer concerns, accurately update account information, and provide timely resolutions.
• Collaborate with team members and assist with additional duties as needed.
• Adapt to changing priorities and schedules throughout the day.

Benefits

• Weekly pay
• Flexible full-time schedule with occasional overtime
• Company-matched 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Free basic life insurance
• Voluntary life insurance
• Short- and long-term disability
• Paid holidays
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed