CSR / Service Dispatcher
About The Position
Knights Mechanical is seeking an experienced and motivated CSR / Service Dispatcher to join our team. The ideal candidate must be capable of managing multiple priorities simultaneously in a fast-paced environment. This individual should be a strong problem-solver, effective multitasker, and possess exceptional communication and organizational skills, along with a willingness to learn and adapt. In this role, you will serve as a key point of contact for our customers, utilizing your customer service expertise to build rapport, educate customers on available services and products, and ensure a positive customer experience. You will also be responsible for coordinating and dispatching technicians efficiently to meet customer needs and company objectives.
Requirements
- Previous customer service experience required
- Strong organizational, communication, and multitasking skills
- Ability to prioritize tasks and adapt to changing business needs
- Proficiency with computers and common office software applications
- Ability to work effectively both independently and as part of a team
Nice To Haves
- Previous dispatching experience strongly preferred
- Experience in the HVAC, plumbing, or home services industry highly desirable
- Familiarity with ServiceTitan or similar field service management software strongly preferred
Responsibilities
- Maintain professionalism and provide exceptional customer service at all times
- Communicate clearly, professionally, and courteously via phone and in person
- Answer and manage a multiline phone system efficiently
- Schedule and dispatch technicians according to service needs, customer requests, and established schedules
- Coordinate technician schedules to maximize efficiency and customer satisfaction
- Relay work orders, job updates, and other critical information to field technicians
- Communicate with supervisors, technicians, and customers to resolve service issues and scheduling conflicts
- Utilize phone systems, text messaging, email, internet platforms, and business software effectively
- Listen to customer concerns, update account information accurately, and provide timely resolutions
- Collaborate with team members and assist with additional duties as needed
- Thrive in a fast-paced environment where priorities and schedules may change throughout the day
Benefits
- Weekly Pay
- Flexible full-time schedule with occasional overtime
- Company-matched 401(k)
- Health, Dental, and Vision Insurance
- Free Basic Life Insurance
- Voluntary Life Insurance
- Short- and Long-Term Disability
- Paid Holidays
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
