Dispatcher

University of Colorado•Colorado Springs, CO

13d•$50,700 - $58,059•Onsite

About The Position

The UCCS Police Department is seeking a Police Communications Technician to support its mission of protecting life, liberty, property, and constitutional rights through compassion, fairness, integrity, and professionalism. The position serves as a critical communications link between the university community and emergency responders by receiving and prioritizing emergency and non-emergency calls, dispatching appropriate services, and maintaining accurate, secure records in support of public safety operations. The role also monitors campus safety and building systems, coordinates with university departments and external agencies, handles sensitive criminal justice information and police records, and performs related administrative duties. The technician may assist with instruction, counseling, and evaluation of new communications personnel through a structured training program. This is an on-site position in Colorado Springs. The stated annual salary range is $50,700–$58,059, with compensation commensurate with experience and qualifications. The position is non-exempt from FLSA overtime provisions.

Requirements

High school diploma or GED.
Obtain NCIC/CCIC certification within 3 months after hire.
Obtain Colorado Bureau of Investigation (CBI), FEMA IS-100, IS-200, IS-700, and Notary Public credentials within 6 months after hire.
Obtain APCO Public Safety Telecommunicator certification within 1 year after hire.

Nice To Haves

Experience in a public safety or emergency communications setting.
Bilingual Spanish language skills.
Experience with Criminal Justice Information Systems (CJIS).
Experience with Computer Aided Dispatch (CAD).
Experience with national and state criminal databases, including NCIC and CCIC.

Responsibilities

Answer and process incoming emergency and non-emergency calls, interview callers, gather essential information, and determine the appropriate response level.
Dispatch police, fire, ambulance, rescue, facilities, security, parking, and other services using a Computer Aided Dispatching (CAD) system.
Monitor and communicate through multi-channel police radio systems, relaying instructions and status updates to field units in real time.
Track and document unit activity, incident status, personnel location, and deployment using CAD.
Monitor the campus 911 notification system, fire and intrusion alarms, elevator safety and HVAC systems, campus safety applications, and emergency alert systems.
Coordinate responses and communicate with law enforcement agencies, university departments, external service providers, and mutual aid partners.
Retrieve, enter, audit, and secure sensitive information in local, state, and national criminal justice databases, including NCIC, CCIC, and CJIS.
Maintain proper documentation and security of confidential police and criminal justice records.
Conduct background checks for law enforcement use and ensure the lawful release of police records.
Perform administrative and clerical tasks, including filing, data entry, record retrieval, and checking keys and equipment in and out.
Serve as a liaison to the campus community and external agencies, directing non-emergency requests to the appropriate department or service.
Assist in instructing, counseling, and evaluating new communications personnel using a structured training program.
Perform other duties as assigned.

Benefits

22 vacation days, 10 sick days, paid parental leave, and 13 recognized holidays.
Bereavement, jury duty, and FAMLI Leave provisions.
Medical plans with preventive care at no cost, including a yearly mental health visit.
Affordable dental and vision plans and competitive prescription drug prices.
Health savings and flexible spending accounts.
Life and disability insurance.
Retirement options.
Twelve waived credits per academic year for courses at any CU campus.
Wellness programs and additional benefits through CU Advantage.
Professional and educational growth opportunities.