Service Dispatcher

Hudson Automotive Group•North Charleston, SC

13d•Onsite

About The Position

Summerville Ford, part of Hudson Automotive Group, is seeking a Service Dispatcher for its high-volume service team. The dispatcher plans, organizes, leads, and controls the flow of service work through the service department, aiming to ensure timely, professional service and quality repairs at a fair cost to customers. The role coordinates technicians, service advisors, customers, and the parts department, while monitoring repair progress, documentation, quality, staffing development, equipment, and compliance.

Requirements

Previous automotive technician experience required.

Nice To Haves

Service Advisor or Lane Manager experience preferred.

Responsibilities

Implement and maintain an effective dispatch system.
Schedule shop work to maximize productivity in accordance with dealership policy and technician skill levels.
Provide technical support to technicians when necessary.
Monitor repair-order progress throughout the day and prioritize comebacks for proper, prompt attention.
Ensure repair orders are documented properly, including complaint, cause, correction, and punch time for each operation.
Maintain high-quality repairs and minimize comebacks; conduct spot checks and road-test vehicles to verify completed work.
Review job status frequently and report changes in time or cost estimates to the appropriate service advisor and/or customer.
Maintain timely, professional contact with service customers and keep an organized, current repair log.
Prepare estimates when required; review technicians’ repair orders for completion and accuracy; open and close repair orders.
Help technicians develop their skills and competencies, and ensure service department employees receive appropriate manufacturer training.
Monitor shop cleanliness, safety, and equipment condition; report problems to the Service Manager or dealer.
Ensure technicians follow warranty material disposition procedures and communicate job status with the next-shift supervisor.
Schedule maintenance for service department vehicles and equipment; prepare lists of needed equipment, supplies, and repairs for review with the service manager.
Coordinate parts requirements with the parts department, promptly contact customers about received special-order parts to schedule appointments, and advise parts and service managers of recurring shortages.
Promote teamwork within the service department and across other departments.
Comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements, and assist with related safety and housekeeping policies and procedures.