Director Jobs

About The Position

Requirements

• Extensive strategy, commercial, or business leadership experience in payments, financial services, digital commerce, or technology, with a strong record of shaping strategy and delivering business outcomes.
• Deep understanding of the global payments ecosystem, including payment networks, digital wallets, tokenization, authentication, and emerging commerce models.
• Demonstrated experience developing commercial strategies, managing strategic partner engagement, and translating industry developments into actionable business priorities.
• Experience leading go-to-market initiatives, enterprise governance, risk management coordination, and operational readiness within complex, regulated organizations.
• Demonstrated ability to drive urgency, accelerate execution, and deliver results in rapidly evolving environments while proactively identifying, assessing, and managing risk.
• Strong commercial and financial acumen, including pricing strategy, business case development, partnership economics, and investment prioritization.
• Proven ability to influence senior stakeholders, navigate complex enterprise dependencies, and drive cross-functional outcomes across Product, Risk, Legal, and business teams.
• Demonstrated experience leading and developing high-performing teams, establishing clear accountability, and delivering results through direct leadership and influence.
• Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship.

Responsibilities

• Lead the multi-year business and commercial strategy for Network Agentic Commerce, identifying opportunities to drive adoption, network relevance, competitive differentiation, and growth.
• Oversee industry and competitive intelligence across AI platforms, payment networks, digital wallets, processors, emerging protocols, and standards bodies, translating market developments into actionable strategic recommendations.
• Define commercial strategies, including pricing frameworks, partnership models, business cases, and investment recommendations to support scaling Agentic Commerce capabilities.
• Lead Agentic Commerce ecosystem engagement and partner prioritization, working alongside existing relationship owners to advance strategic partnerships, commercial opportunities, and adoption.
• Own go-to-market strategy and business execution, establishing scalable frameworks for partner onboarding, operational readiness, enterprise education, and ongoing adoption.
• Drive enterprise governance, risk assessments, mitigation planning, and required approvals in partnership with Risk, Compliance, Legal, Control Management, and other key stakeholders.
• Oversee business program management across strategic, commercial, and operational workstreams, ensuring clear priorities, milestones, dependencies, and accountability for execution.
• Partner with Product Management to ensure industry insights, partner requirements, commercial considerations, and risk priorities inform product strategy and roadmaps.
• Build alignment across Product, Issuing, Acquiring, Finance, Risk, Legal, Compliance, and regional teams, translating complex strategic and operational considerations into clear executive recommendations.
• Establish performance measures to track partner adoption, commercial outcomes, operational effectiveness, and strategic progress, providing regular updates to senior leadership.
• Lead and develop a high-performing team across Strategy & Insights and Go to Market, fostering strategic thinking, commercial discipline, and execution excellence.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors, depending on location
• Free and confidential counseling support through the Healthy Minds program
• Career development and training opportunities