Director, Carey AI Services (Carey Business School)

Johns Hopkins University•Baltimore, MD

5d•$175,000 - $225,000•Hybrid

About The Position

Johns Hopkins Carey Business School is hiring a Director, Carey AI Services to lead the school's AI function across administrative and academic operations. Reporting to the Sr. Associate Dean of Finance and Administration, the Director translates leadership priorities into a strategic portfolio of AI initiatives, develops implementation roadmaps, hires and leads a small team, and oversees delivery of AI-enabled solutions. The role identifies and prioritizes high-value opportunities, manages AI pilots and production tools, and ensures measurable outcomes that enhance operational effectiveness and contribute to enrollment growth and revenue diversification. The Director operates within the AI governance framework established by the Director of Carey IT and Software Services and is accountable for execution, adoption, effectiveness, and results. The role combines strategic judgment, technical fluency, operational leadership, and organizational influence. The Director works with school leadership, faculty, teaching and learning specialists, committees, and university-wide partners to support responsible AI adoption. More broadly, the position works with senior IT, business, and academic leaders to develop strategic plans and policies, lead complex projects involving multidisciplinary teams and vendors, oversee applications and technologies serving a diverse customer base, and represent divisional leadership when needed. The Director leads the AI portfolio from opportunity intake and prioritization through roadmap development, piloting, production, and ongoing evaluation. Responsibilities include advancing AI solutions that improve operations and service delivery and support recruitment, admissions, retention, student engagement, revenue generation, and new business opportunities. The Director establishes portfolio governance and success measures, ensures compliance with university standards, develops AI delivery standards, and provides leadership on architecture, platforms, vendors, and buy-versus-build decisions. The position also promotes AI literacy and adoption, supervises and develops staff, and manages resources, budgets, vendors, and stakeholder communications. The position is full-time, Monday through Friday, 9 AM to 5 PM, with a hybrid schedule requiring on-site work three to four days per week. The starting salary range is $175,000–$225,000 annually, commensurate with experience. The position may be eligible for a discretionary bonus.

Requirements

Bachelor's degree.
Eight years of progressively responsible experience, including three years of management or supervisory experience.
Additional education may substitute for required experience, and additional related experience may substitute for required education, as permitted by the JHU equivalency formula.
Advanced proficiency in budgeting.
Advanced proficiency in cloud serverless computing architecture.
Advanced proficiency in project management.
Advanced proficiency in user experience (UX).

Nice To Haves

Project management experience.
Extensive technical expertise across a broad range of systems.
Three years leading AI, machine learning, advanced analytics, or related initiatives.
Demonstrated success moving AI or analytics solutions from concept through production deployment within a complex organization.
Demonstrated success leading change management and adoption initiatives across multiple departments.
Strong technical fluency with AI technologies and ability to evaluate solution designs, vendor capabilities, and implementation approaches.
Ability to communicate complex technical concepts to non-technical audiences.
Experience implementing generative AI applications in production environments.
Experience delivering retrieval-augmented generation (RAG) solutions and agent-based workflows.
Familiarity with AI governance, compliance, and risk management frameworks.
Experience applying AI or advanced analytics in marketing, admissions, sales, enrollment management, or customer engagement.
Familiarity with enrollment funnel management and higher education recruitment strategies.
Experience with higher education enterprise technologies, including student information systems, admissions and CRM platforms, ERP and financial systems, learning management systems, and business intelligence and analytics platforms.

Responsibilities

Contribute to or lead strategic and tactical planning to achieve divisional goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
Develop technology solutions that anticipate divisional needs and are cost-effective, reliable, and compatible with existing and emerging technologies.
Anticipate changing technology requirements and adapt as needs evolve.
Assess technology impact and effectiveness in relation to divisional goals, mission, culture, and needs.
Provide input to and take responsibility for operations, budgets, multi-year budget forecasts, and strategic and operational planning.
Balance personnel and funding resources to support operational and strategic priorities, and work with leadership to address significant issues.
Collaborate with constituents and IT leaders to interpret customer needs and recommend strategic investments in technology, applications, business processes, and personnel.
Lead development of divisional technology policies and procedures and ensure applicable university policies, practices, and regulatory requirements are followed.
Represent divisional leadership, including in meetings within and outside Johns Hopkins, sometimes with delegated authority.
Manage customer relationships, satisfaction, and adherence to service-level agreements, and promote excellent customer service.
Facilitate and influence division-wide strategic initiatives and maintain relationships with strategic technology vendors.
Take direct responsibility for designing, developing, and applying technical solutions that meet customer needs and support divisional operations.
Lead multiple major projects that affect the division.
Develop an effective organizational structure and recruit, develop, retain, organize, and manage staff performance.
Lead the school's AI portfolio, including opportunity intake, prioritization, roadmap development, and management of initiatives from pilot through production.
Partner with departments to identify and advance high-impact AI opportunities that improve operational effectiveness, service delivery, and strategic outcomes.
Drive enrollment growth and revenue generation through AI-enabled solutions for recruitment, admissions, retention, student engagement, and new business opportunities.
Establish portfolio success measures and governance, including project metrics, performance monitoring, reporting, and recommendations to scale, modify, or retire solutions.
Align AI initiatives with university standards for privacy, security, procurement, data management, and AI governance.
Establish AI delivery standards for solution design, testing, documentation, training, support, change management, and long-term sustainability.
Provide technical and strategic leadership on AI architecture, platform selection, vendor evaluation, and buy-versus-build decisions, while guiding technical staff and project teams.
Partner with school and university IT, Data & Business Intelligence, Information Security, faculty, and operational leaders to deliver scalable, integrated AI solutions.
Promote AI adoption and organizational capability through AI literacy, experimentation, training, and engagement pathways for faculty and staff.
Lead people, resources, and communications through staff supervision and development, budget and vendor management, transparent stakeholder communication, and execution of leadership priorities.
Perform other duties as assigned.