Carey AI Business Process Analyst (IT Operations)

Johns Hopkins University•Baltimore, MD

2d•$75,135 - $131,510•Hybrid

About The Position

The Carey AI Business Process Analyst serves as an internal consultant and liaison between Carey Business School departments and its AI function. The role leads process discovery, requirements gathering, analysis, and documentation; identifies opportunities for process improvement or AI-supported solutions; and works with technical teams to design, test, pilot, measure, and support adoption of solutions. Departments in scope include Admissions, Marketing, Executive Education, Student Experience, Career Services, Finance, Human Resources, Facilities, Events, and academic program offices. The position works with a cross-functional group and has no direct reports at the outset. The Analyst ensures technical solutions meet stakeholder expectations and quality standards by defining scope and requirements, collaborating on solution design, and planning and executing testing activities. This includes developing test strategies, plans, cases, scripts, scenarios, and data sets; coordinating integrated and user testing; conducting unit, functional, and technical testing; documenting and tracking defects; and reporting testing status and operational metrics. The Analyst also evaluates vendor solutions, recommends tools and technical approaches, and supports developers, project teams, and business partners through project delivery and ongoing maintenance. The role leads interviews, workshops, observation, and process mapping to document workflows, handoffs, volumes, cycle times, pain points, and workarounds. It prioritizes opportunities using business value, feasibility, data readiness, risk, and change readiness; develops business cases and functional specifications; and translates approved initiatives into workflow designs and governance materials. The Analyst coordinates pilots and performance measurement, leads adoption activities such as training and communications, builds organizational AI fluency, and maintains a knowledge repository of solutions and lessons learned. The position requires a combination of functional analysis, writing, data visualization, testing, and user-facing skills. It operates under limited guidance and builds client relationships through positive interactions. The schedule is Monday through Friday, 9 AM to 5 PM, in a hybrid role based at Harbor East. The position reports to the Director, Carey AI Services.

Requirements

Bachelor's degree.
Five years of related experience, preferably in testing and business requirements gathering.
Strong skills in analysis and requirements gathering, documentation, data flow diagrams or visual prototypes, data visualization, verbal and written communication, and development of test cases, automated test cases, unit tests, and test scripts.
Ability to understand business requirements deeply enough to define technical deliverables and appropriate test coverage.
Ability to develop recommendations for technical solutions in collaboration with technical professionals.
Ability to critically evaluate needs and requirements and propose technical solutions, leveraging standards where possible.
Ability to identify and develop test cases, automated test cases, unit tests, test scripts, and corresponding data requirements for business processes.
Ability to recommend tools, execute tests, and manage defects.
Strong communication, analytical, and problem-solving skills.
Ability to build and maintain client relationships through positive interactions.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or equivalent, subject to the JHU equivalency formula.
Intermediate proficiency in Agile Methodology, Application Architecture, Data Architecture and Design, Data Visualization, JIRA, Operating Systems, Product Requirements, Software Development Life Cycle, Software Documentation, Systems Architecture, User Story, and Workflow Management.

Nice To Haves

Knowledge of the assigned application and the platform on which it runs, including SQL Server.
Higher education experience.
Experience leading process discovery and mapping with multiple stakeholders and translating findings into buildable technical requirements.
Experience writing prompts, evaluating AI outputs, or configuring low-code AI tools.
Exposure to process mining or task mining tools and methods.
Experience defining and collecting process performance measures.
Current practical experience using generative AI tools professionally and sound judgment about their limitations.
Experience in a health system, government agency, school district, or university, particularly in settings with complex data, competing incentives, and consequential work.
Experience with recruiting, admissions, marketing, or sales processes and related CRM systems.
Experience with business school systems, such as student information, admissions CRM, ERP and finance, learning management, and business intelligence platforms, through implementation or optimization projects.

Responsibilities

Lead discovery efforts across departments through interviews, workshops, observation, and process mapping.
Document end-to-end workflows, including handoffs, volumes, cycle times, pain points, and workarounds, and maintain a centralized process inventory.
Analyze operational journeys, including the enrollment funnel, to identify inefficiencies, service gaps, and opportunities to improve outcomes.
Prioritize improvement opportunities based on business value, feasibility, data readiness, risk, and organizational change readiness.
Develop business cases and recommendations defining problems, success measures, and appropriate process, reporting, training, or technology solutions.
Work with sponsors and users to define project scope and objectives and conduct user interviews for requirements gathering.
Analyze business problems and propose automated solutions, business processes, and procedures; research and recommend system designs and enhancements.
Translate business needs into functional requirements, workflow designs, governance materials, business requirements, functional specifications, and prototypes.
Serve as the liaison between functional stakeholders and technical teams, collaborating with developers, engineers, data analysts, architects, project managers, vendors, and business partners.
Evaluate technical direction, feasibility, vendor-provided solutions, and client needs; recommend suitable solutions and tools.
Create test strategies, plans, cases, scripts, scenarios, and corresponding data sets based on requirements and design documentation.
Coordinate and facilitate integrated testing, user testing, pilots, data validation sessions, and performance measurement.
Conduct unit, functional, and technical testing; execute manual or automated test scripts; document results; identify, communicate, troubleshoot, and track defects.
Ensure requirements, design, and testing documentation meet department standards and maintain test plans and test assets for project, enhancement, support, and maintenance work.
Provide testing timelines and status, report test results and metrics, and create status reports for management, project teams, and stakeholders.
Facilitate data governance and clarify content-owner responsibilities; work with vendors to resolve problems as needed.
Manage test preparation and execution activities with minimal supervision and learn, support, maintain, and train users on testing tools.
Lead adoption activities, including training, communications, job aids, stakeholder engagement, and post-launch performance monitoring.
Build organizational AI fluency and maintain a knowledge repository of solutions, ownership, outcomes, and lessons learned.
Communicate and collaborate on business intelligence initiatives and enhancements to existing systems.
Facilitate meetings and communicate with stakeholders and business users under guidance.
Perform other duties as assigned.