Business Process Analyst - Operations

Elevated•Tampa, FL

About The Position

The Business Process Analyst supports the Business Process Manager in evaluating, documenting, improving, and sustaining operational business processes across the organization. The role analyzes data and process performance, identifies issues, controls, and improvement opportunities, and partners with Operations, Finance, branch leadership, and other stakeholders to promote consistent, efficient, and compliant execution. The Analyst translates business needs into process documentation, reporting, training, and actionable recommendations to improve productivity, profitability, data quality, and customer and employee experience. The position supports operational and financial analysis, report and transaction audits, issue resolution, performance reviews, process improvement initiatives, documentation, training, and audit support. The Analyst maintains records of analyses, process changes, issues, action items, and results, and escalates material risks, recurring issues, and control gaps to the Business Process Manager.

Requirements

3–5 years of experience in business analysis, operations, finance, process improvement, branch operations, or a related role.
Proficiency in Microsoft Excel and Microsoft Office applications.
Ability to build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable, and cross-functional partners.

Nice To Haves

Bachelor’s degree in Business, Operations, Finance, or a related field preferred.
Experience with process improvement methodologies preferred.
Experience in a branch-office, field-service, construction, service, or multi-location operating environment preferred.
Prior CRM experience; Salesforce preferred.
Experience with operational reporting, billing, contracts, accounts payable, payroll support, or financial controls preferred.
Experience in a branch-office or multi-location environment preferred.

Responsibilities

Evaluate current-state business processes, workflows, systems, reports, and controls; document process maps, procedures, requirements, gaps, risks, and improvement opportunities.
Collect, validate, analyze, and interpret operational and financial data to identify trends, root causes, exceptions, revenue opportunities, and process-performance issues.
Audit recurring operational reports and transactions for accuracy, completeness, timeliness, and compliance with company policies and process standards.
Monitor operational performance reports, including billing holds, open committed work orders, purchase orders pending receipt, non-billable service tickets, and extra-billing activity; communicate findings and coordinate follow-up actions.
Support review and resolution of billing, credit, contract, modification, repair, payroll, vendor invoice, and other branch operational issues by researching transactions, documenting findings, and facilitating resolution with relevant teams.
Prepare analyses, scorecards, status updates, and supporting materials for monthly and periodic performance reviews.
Support business process improvement initiatives from discovery through implementation, including requirements gathering, stakeholder coordination, testing, training, change communications, issue tracking, and post-implementation monitoring.
Develop, update, and maintain standardized operating procedures, process maps, job aids, training materials, and other documentation.
Provide onboarding and refresher training on operational processes, company policies, cross-functional procedures, and system-related workflows as assigned.
Support internal and external audit teams by gathering documentation, validating process execution, supporting SOX-related controls, and tracking remediation items.
Maintain organized records of analyses, process changes, issues, action items, and results; escalate material risks, recurring issues, and control gaps to the Business Process Manager.
Build collaborative relationships with branch personnel, Operations, Finance, Accounts Payable, and cross-functional partners.
Perform other related duties and special projects as assigned.