Business Process & Operations Analyst (Lennar)

University of Miami•Coral Gables, FL

About The Position

The University of Miami/UHealth Department of Ambulatory Services is hiring a full-time Business Process & Operations Analyst 1 to work in Miami. The role provides planning, project management, data analytics, and operational support for system-wide initiatives. It supports the development and evaluation of strategic and operational plans and evaluates programs for alignment with organizational goals and objectives. Key areas include analyzing data, preparing materials and content for executive leadership, and providing communications support. At the department level, the analyst manages projects focused on process improvement and operational efficiency. The role works with frontline teams, department leaders, users, and other stakeholders to support project planning and execution, analyze operational performance, and help implement targeted improvements. It also provides administrative and organizational support, including preparing presentations and meeting materials and tracking tasks and deadlines. UHealth is the University of Miami's university-based health system, serving South Florida, Latin America, and the Caribbean. It provides patient care supported by research and medical education and includes more than 100 specialties and subspecialties.

Requirements

Bachelor’s degree in a relevant field.
At least 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Perform data analysis using statistical analysis, explanatory and predictive modeling, and data mining.
Support business analytics projects and processes, providing data-driven insights on business performance to inform operational improvements and future initiatives.
Use statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy dashboards, infographics, reports, and models for decision-making.
Mine, process, and analyze internal and external data, including KPIs, business results, industry sources, competitor intelligence, and customer information.
Collaborate with users and stakeholders to understand business models, objectives, issues, and challenges.
Assess and document business requirements, recommend priorities, and advise on business options, risks, and costs.
Produce reports and visualizations that make decision-making information easy to understand.
Research, analyze, and recommend business process changes to improve operational efficiency, quality, service, and profitability.
Collect and study operational and performance data to identify trends and opportunities for improvement.
Develop process documentation and project plans, and create flowcharts, process maps, and diagrams.
Support cross-functional activities and working sessions during project design and implementation.
Design and prepare documentation, training materials, and communications for new processes.
Facilitate or assist with training for impacted business units.
Manage department or functional-area projects focused on process improvement and operational efficiency.
Prioritize projects during peak operational periods and communicate expectations to cross-functional teams.
Collaborate with frontline teams and department leaders to meet project milestones and align outcomes with organizational goals.
Use data-driven analysis of workflow efficiency, business performance trends, and resource utilization to inform decisions and targeted adjustments.
Use Excel, Slicer Dicer, and Power BI for data visualization, analysis, and reporting.
Create and update PowerPoint presentations, coordinate meeting materials, and track tasks and deadlines.
Support presentation delivery and ensure information is organized, accurate, and communicated effectively.
Adhere to University and unit-level policies and procedures and safeguard University assets.