Business Process Analyst

City of Goldsboro•Cocoa, FL

1d•$68,586 - $85,925•Onsite

About The Position

This position supports the Business Improvement and Performance Management Programs by performing a variety of project management, process improvement, and specialized professional level administrative support tasks. In addition, this position will coordinate with various departments, provide information, and conduct varying levels of analysis regarding a variety of improvement efforts. Applicants are required to attach a resume and cover letter.

Requirements

Bachelor’s Degree in Business or Public Administration, Economics, Psychology, Math, Sociology, or related degree with one (1) year of full-time experience in a related field.
Knowledge of City operations, goals, and plans.
Knowledge of good customer service practices and principles.
Knowledge of project management roles and responsibilities, including planning, implementation, and monitoring.
Knowledge of best practices for working with data, including collection, analysis, and reporting.
Knowledge of change management principles and the ability to navigate ambiguity and fluctuating priorities.
Knowledge of continuous improvement methodologies, including Lean principles and tools.
Knowledge of effective interpersonal communication strategies for face-to-face collaboration.
Knowledge of responsible use of artificial intelligence and emerging technologies, including data privacy, validation of results, human oversight, and compliance with City policies.
Skill in actively engaging with others and collaborating in a face-to-face work environment.
Skill in adapting to rapidly changing environments, fluctuating priorities, and working effectively in ambiguous situations.
Skill in managing projects, meeting deadlines, and balancing competing priorities.
Skill in analyzing and solving complex problems with data-driven approaches.
Skill in using a computer and utilizing Microsoft Office applications, including advanced skills in Word, Excel, and PowerPoint.
Skill in communicating diverse content clearly and effectively, both orally and in writing.
Skill in building and maintaining strong working relationships with city employees, stakeholders, and the public.
Skill in facilitating meetings, workshops, and training sessions.
Skill in reading, analyzing, and interpreting procedure manuals, reports, memos, and other documents.
Skill in writing accurate and professional minutes, letters, and memos.
Skill in exercising independent judgment to achieve assigned objectives.
Skill in maintaining organized and accurate records for ongoing projects and initiatives.
Skill in effectively articulating and presenting information to management and stakeholders.
Skill in avoiding isolation and proactively seeking collaboration and interaction with colleagues and stakeholders.
Skill in ensuring outstanding customer service.
Skill in defining problems, collecting data, establishing facts, and drawing valid conclusions.
Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

Nice To Haves

Master’s Degree may substitute for the required job experience up to one (1) year.
Lean, CAPM or PMP preferred, but not required

Responsibilities

Develops and manages project plans, including defining objectives, timelines, resource allocation, and deliverables.
Monitors project progress, resolves issues, and ensures successful implementation and completion of projects.
Conducts stakeholder engagement and proactively communicates project updates to ensure alignment and transparency.
Facilitates cross-departmental teams through problem definition, stakeholder engagement, process analysis, development and testing of potential solutions, and planning for implementation by the responsible departments.
Prepares comprehensive project documentation, including project scoping documents, progress reports, and final summaries.
Manages the Lean process improvement program, including facilitating Lean base and Lean advanced classes.
Facilitates rapid improvement-like events and A3 improvement efforts to promote a culture of continuous improvement.
Analyzes existing workflows and identifies opportunities to improve efficiency, effectiveness, service delivery, and the customer and employee experience using appropriate process improvement methods.
Develops and implements strategies to address inefficiencies and improve organizational performance.
Conducts research and data analysis to support continuous improvement.
Identifies and pilots responsible uses of artificial intelligence and other emerging technologies to support process mapping, research, analysis, documentation, idea development, and workflow improvement, in accordance with City policies and in coordination with IT when appropriate.
Facilitates workshops such as SWOT, action planning, and mission statement sessions, to align organizational goals with performance management objectives.
Designs and delivers process improvement and supporting trainings to employees at all levels of the organization.
Supports the development and delivery of specialized training programs, including Kanban and other Lean-related topics.
Serves as a facilitator for focus groups and employee engagement activities.
Coaches employees and project teams in the practical application of A3 problem-solving and other process improvement methods.
Provides professional-level administrative and operational support to the Organizational Development office.
Develops and maintains Standard Operating Procedures (SOPs) for key processes.
Coordinates the purchasing process for OD activities as needed.
Manages scheduling and logistics for workshops, trainings, and other events.
Maintains up-to-date knowledge of city administrative procedures and ensures compliance in operational activities.
Prepares and delivers both formal and informal presentations to staff, officials, and the general public.
Works with project teams to define appropriate measures and develops clear reports, dashboards, and presentations that communicate project outcomes, lessons learned, and measurable improvements.
Acts as a liaison between departments, facilitating effective communication and collaboration.
Shares best practices and innovative solutions with staff to foster organizational excellence.
Maintains and updates knowledge on relevant tools, technologies, and methodologies to ensure effective communication and reporting practices.
Assists with the development and implementation of city-wide continuous improvement initiatives.
Maintains confidentiality and professionalism in handling sensitive information.
Proactively identifies opportunities for improvement and researches innovative solutions.
Performs other duties as assigned to support the mission of the Organizational Development office.