Senior IT Business Process Analyst

MBL Technologies • Washington, DC

5d

About The Position

MBL Technologies, Inc. is seeking an experienced Senior IT Business Process Analyst to lead the analysis, design, documentation, optimization, and modernization of IT-supported business processes in a complex federal environment. The role aims to improve operational efficiency through process redesign, automation, data analytics, and technology-enabled solutions.

The analyst will work closely with business stakeholders, technical teams, and organizational leadership to align process improvements with strategic objectives, integrate workflows across functional domains, and ensure solutions meet operational, compliance, and performance requirements. The role also includes providing strategic recommendations to program leadership and senior stakeholders and mentoring junior analysts and other team members as needed.

Requirements

• At least 7 years of experience in IT business process analysis, business process improvement, process reengineering, or a related discipline.
• Demonstrated experience leading complex, cross-departmental or cross-functional process improvement initiatives.
• Experience supporting Federal Government programs or agencies.
• Experience analyzing and optimizing IT-supported business processes within large or complex organizations.
• Proficiency with ServiceNow for workflow, process automation, service management, or business process improvement.
• Experience with Microsoft Power Platform and data analytics tools such as Power BI, Power Automate, and/or Power Apps.
• Experience identifying process automation opportunities and translating business needs into technology-enabled solutions.
• Strong experience gathering, analyzing, documenting, and communicating business and functional requirements.
• Experience developing process maps, workflows, requirements documentation, SOPs, and other business process documentation.
• Ability to analyze complex operational data and translate findings into actionable recommendations.
• Ability to work across business and technical teams and communicate effectively with stakeholders at multiple organizational levels.
• Strong analytical, problem-solving, facilitation, communication, and organizational skills.
• Bachelor’s degree in cybersecurity, computer science, information policy, or a related field.
• Ability to obtain a Public Trust Security clearance.

Nice To Haves

• Experience with enterprise-level digital transformation, modernization, or automation initiatives.
• Experience integrating processes and workflows across multiple functional or technical domains.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, BPM, or Agile.
• Experience developing executive-level dashboards, metrics, reports, or presentations.
• Relevant certifications in ServiceNow, Microsoft Power Platform, business analysis, project management, or process improvement.

Responsibilities

• Lead analysis, design, documentation, and optimization of complex IT-supported business processes at the section, division, or enterprise level.
• Evaluate business processes, workflows, systems, and operational practices to identify inefficiencies, gaps, risks, and improvement opportunities.
• Lead business process reengineering and modernization initiatives involving multiple functional areas and stakeholder groups.
• Develop and implement process improvements using automation, workflow management, and data-driven solutions.
• Use ServiceNow to support workflow automation, process management, service delivery, and operational improvements.
• Use Microsoft Power Platform and data analytics tools, including Power BI, Power Automate, and Power Apps, to automate processes, analyze operational data, and improve decision-making.
• Gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, process reviews, and data analysis.
• Translate complex business requirements into process designs and technology recommendations.
• Develop current-state and future-state process maps, workflows, business requirements, standard operating procedures, and supporting documentation.
• Facilitate cross-functional working sessions to identify requirements, resolve process challenges, and establish standardized business practices.
• Partner with technical teams to ensure technology solutions support business requirements and organizational objectives.
• Develop performance measures, dashboards, and analytical tools to evaluate process effectiveness and identify continuous improvement opportunities.
• Support testing, implementation, change management, and adoption of redesigned processes and technology solutions.
• Identify process and operational risks and recommend controls and mitigation strategies.
• Ensure processes and technology-enabled solutions align with organizational policies, federal requirements, standards, and compliance objectives.
• Provide strategic recommendations and briefings to program leadership and senior stakeholders on process performance, modernization opportunities, and technology solutions.
• Mentor and guide junior business analysts and other team members as needed.
• Support colleagues and internal corporate initiatives as a good corporate citizen.

Benefits

• Competitive salary adjusted for candidate qualifications.
• Incentive plans with corporate and individual-based performance bonuses.
• 401(k).
• PTO.
• Remote work.
• Health and wellness programs.
• Employee discounts.
• Learning and development reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior