Senior Business Process Analyst
About The Position
Pacific Life is seeking a Senior Business Process Analyst for its Workforce Benefits Division, based in Omaha, Nebraska; Charlotte, North Carolina; or Chattanooga, Tennessee. The position may be hybrid, or 100% remote for candidates living in the Chattanooga area. Within the Strategy & Program Management Office, the analyst partners with business and technology leaders to understand business problems and objectives and develop solutions involving people, processes, and technology. The role supports product owners and managers in advancing a digital-first vision and helps translate the division’s strategy into action while contributing to the development of a new, scalable business.
Requirements
- Workforce benefits experience.
- At least 5 years of experience in support and analysis roles.
- Strong desire to help build Agile Product Management within a startup or growth business in a large organization.
- Demonstrated ability to support third-party implementations and testing.
- Excellent communication and interpersonal skills.
- Experience with project management and implementation of digital solutions.
- Strong understanding of business operations, processes, and process mapping.
Nice To Haves
- Experience working between strategy and execution, partnering with business leaders to align product vision and roadmaps with the capabilities needed to realize business strategy.
- An experimental mindset for driving innovation.
- Breadth and versatility.
Responsibilities
- Analyze business processes and Pacific Life technology capabilities to identify simple, innovative ways to address problems.
- Develop and implement business processes designed to support a $1 billion business that can scale and evolve over time.
- Advocate for business needs and develop an understanding of the reasons behind technology and process decisions.
- Stay current on digital technologies and trends and recommend their implementation within the division.
- Collaborate with cross-functional teams to design and implement systems and processes.
- Develop and implement testing plans to evaluate new processes and tools.
- Monitor and measure the success of digital transformation initiatives and adjust as needed.
- Communicate with stakeholders to gather feedback and ensure solutions meet their needs.
- Participate in planning and work with architects to understand enabler-related work.
Benefits
- Medical, dental, and vision coverage.
- Wellbeing Reimbursement Account for the employee or eligible dependents.
- Paid time off, holiday schedules, and Financial Planning Time Off.
- Paid parental leave.
- Adoption assistance.
- 401(k) savings plan with company match and an additional contribution regardless of participation.
- Most employees are eligible for additional incentive pay.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
