Senior Business Process Analyst

Steel Point Solutions•Fort Meade, MD

3d•$190 - $199

About The Position

The Senior Business Process Analyst at Steel Point Solutions analyzes, documents, and improves business processes to enhance organizational efficiency and effectiveness. The role works closely with stakeholders to identify improvements, gather and analyze requirements, and develop solutions aligned with business objectives. It helps ensure processes are optimized, well-documented, and supported by appropriate technology and best practices. The analyst evaluates existing processes, uses data and metrics to assess performance, maps current and proposed workflows, and recommends process or technology improvements. The role also supports implementation, training, and adoption; monitors results through KPIs; promotes continuous improvement; and communicates findings and progress to stakeholders, including executives and department heads.

Requirements

Bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field.
At least 3 years of experience as a Business Process Analyst or in a similar role focused on process improvement and analysis.
Proven experience analyzing, documenting, and optimizing business processes.
Proficiency with process mapping and documentation tools such as Visio or Lucidchart.
Knowledge of business process management (BPM) software and technologies.
Familiarity with data analysis and visualization tools such as Excel or Power BI.
Strong analytical and problem-solving skills.
Expertise in process mapping and accurately documenting business processes.
Excellent verbal and written communication skills, including the ability to present complex information clearly to diverse audiences.
Ability to engage stakeholders, gather requirements, facilitate discussions, and build consensus.
Basic project management skills to support implementation of process changes and improvements.
Strong attention to detail.
Proactive approach to identifying ongoing process improvements and staying current with industry best practices.

Nice To Haves

Master’s degree.
Relevant certifications, such as Six Sigma or Lean.
Six Sigma Green Belt, Lean certification, or other relevant process improvement certifications.

Responsibilities

Assess existing business processes to identify inefficiencies, gaps, and opportunities for improvement.
Use data and metrics to evaluate process performance and identify areas needing enhancement.
Collaborate with stakeholders to gather and document business requirements, process needs, and pain points.
Translate business needs into actionable requirements for process improvements.
Create process maps, flowcharts, and documentation for current processes and proposed improvements.
Ensure process documentation is comprehensive, accurate, and accessible to relevant stakeholders.
Identify and recommend process improvements, technological solutions, or other changes to improve efficiency and effectiveness.
Work with IT and other departments to develop and implement solutions.
Support process-change implementation by coordinating with project teams, providing training, and helping ensure smooth transitions.
Monitor the impact of changes and make adjustments to support successful adoption.
Define and track KPIs to measure the success of process improvements.
Analyze performance data to assess changes and identify further opportunities for enhancement.
Promote continuous improvement and stay current with industry best practices and emerging trends.
Communicate findings, recommendations, and progress to stakeholders, including executives and department heads.
Facilitate workshops, meetings, and presentations to gather feedback and build consensus.