IT Business Process Analyst

MBL Technologies•Washington, DC

About The Position

MBL Technologies, Inc. is seeking an IT Business Process Analyst to support a federal client’s program support, business-process analysis, automation, and process-optimization activities. The analyst will lead the analysis, design, and optimization of IT-supported business processes at the section or divisional level, using automation to improve efficiency, effectiveness, timeliness, and compliance. The role works independently with business owners, technical teams, program leadership, and cross-functional stakeholders to drive complex initiatives to completion. The position involves documenting current and future workflows, gathering and integrating business and technical requirements, and designing and implementing automation solutions with tools such as ServiceNow, Microsoft Power Platform, and SharePoint. It also includes written reporting, meeting documentation, dashboard and metric development, and ongoing evaluation of process-improvement outcomes. MBL describes its culture as collaborative and mission-oriented, with an emphasis on service, excellence, community engagement, volunteerism, and employee connection. The company encourages applications from people with military or veteran community ties.

Requirements

Bachelor’s degree in Information Technology, Business Administration, or a related field.
At least 5 years of experience in IT business-process analysis, process improvement, automation, or related disciplines.
Demonstrated leadership of complex, cross-departmental or cross-functional initiatives.
Proficiency with ServiceNow.
Proficiency with data analytics and automation tools, including Microsoft Power Platform or comparable tools.
Proficiency with Microsoft Office Suite and SharePoint.
Strong experience analyzing and documenting business processes and translating requirements into practical solutions.
Strong analytical, facilitation, technical-writing, and stakeholder-management skills.
Ability to work independently in a complex federal or regulated environment.
Ability to obtain a Public Trust security clearance.

Nice To Haves

Federal government experience.
Experience with Power BI, Power Automate, Power Apps, Smartsheet, or comparable workflow and reporting tools.
Military Occupational Specialty codes listed: 170A, 170D, 17A, 17B, 17C, 17D, 24B, 25B, 47D, 94F, IT, 17 5309, 6203, 9735, 9740, 9890, and 9891.

Responsibilities

Lead analysis, design, and optimization of IT-supported business processes at the section or divisional level.
Identify process inefficiencies, bottlenecks, gaps, redundancies, and automation opportunities.
Align technology solutions with strategic and operational goals.
Integrate cross-functional business and technical requirements across stakeholders and program areas.
Develop and document current-state and future-state workflows, process maps, business requirements, and supporting documentation.
Facilitate stakeholder interviews, workshops, and requirements-gathering sessions.
Design and implement business-process automation solutions using ServiceNow, Microsoft Power Platform, SharePoint, or related tools.
Support delivery and maintenance of SharePoint solutions and automation tools.
Develop reports, status updates, emails, process documentation, and management briefings.
Prepare weekly status reports covering completed and ongoing work, planned activities, risks, and impediments.
Record and maintain meeting minutes in document repositories.
Develop dashboards, metrics, and data-analysis products to support management visibility and decision-making.
Support continuous process improvement and evaluate whether implemented solutions achieve intended efficiency, effectiveness, and compliance outcomes.
Work independently with business owners, technical teams, program leadership, and cross-functional stakeholders to complete complex initiatives.
Support colleagues and internal corporate initiatives as a good corporate citizen.