Senior Director, Fulfillment & Operations Technology

Four Hands•Austin, TX

About The Position

The Senior Director, Fulfillment & Operations Technology leads the design, delivery, support, and continuous improvement of technology powering Four Hands’ physical operations, including inbound and outbound logistics, warehouse management, transportation, product quality, and Art Studio production systems. The role sets architectural direction and engineering standards while remaining actively involved in solution reviews, technical trade-offs, and collaboration with the team. It oversees support and delivery engineering for software development, integrations, and SaaS/third-party implementations, and is accountable for reliable operation of the systems and data integrations maintained by these teams. The role combines long-term technology strategy with day-to-day system reliability. It partners with operational leaders to translate business challenges into roadmaps and practical solutions, establishes modern engineering practices and high delivery and support standards, and communicates technical decisions and risks to both technical and non-technical stakeholders. The position owns architecture and governance across the portfolio; support models, incident response, and integration reliability; and technology strategy for warehouse management, inbound and outbound logistics, product quality, and Art Studio systems. It also manages technical debt and establishes standards across the software development lifecycle.

Requirements

12+ years of progressive experience in software engineering, solution architecture, or operational technology.
5+ years of people leadership, including leading managers and multidisciplinary teams, developing leaders, and holding teams accountable for delivery, technical quality, and operational performance.
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Supply Chain, or a related field; or an equivalent combination of education and experience.
Proven ability to lead technology strategy, multi-year roadmaps, and investment priorities while remaining actively involved in technical architecture and key decisions.
Experience delivering and supporting technology solutions across fulfillment, warehousing, logistics, or supply chain operations, with accountability for system reliability and business outcomes.
Strong solution architecture experience across custom software development, SaaS platforms, and enterprise integrations, including APIs, EDI, middleware, and iPaaS.
Experience overseeing production support, incident management, SLAs, root cause analysis, and system monitoring to drive operational reliability.
Experience leading software development teams and establishing standards for development, testing, code reviews, and release management.
Experience implementing or overseeing WMS platforms, TMS, carrier integrations, and order management systems.
Ability to communicate complex technical concepts, influence cross-functional stakeholders, and align technology investments with business priorities.

Responsibilities

Lead solution architecture across fulfillment and operations technology, ensuring solutions are scalable, integrated, and maintainable.
Establish architectural standards and best practices for custom development, integrations, and SaaS platforms.
Evaluate technology solutions and make build-versus-buy decisions based on business needs, scalability, and cost.
Oversee technical design from requirements through implementation, including integrations, data models, and APIs.
Ensure solution designs incorporate reliability, security, monitoring, and recovery capabilities.
Advise operations, logistics, quality, and Art Studio leaders; translate operational challenges into solution designs, roadmaps, and delivery priorities.
Build cross-functional relationships that promote collaboration, alignment, and adoption of operational technology.
Communicate architecture decisions, delivery progress, support performance, and technical risks to non-technical stakeholders.
Own the operational support model for systems and data integrations in the portfolio, ensuring incidents are detected, triaged, and resolved with minimal impact.
Define and maintain support tiers, on-call responsibilities, escalation paths, and response SLAs, including coverage expectations for systems operating outside standard business hours.
Own reliability and integrity of data integrations, including EDI, API, and middleware connections; establish ownership, document failure modes, and implement automated alerting on anomalies.
Track incident trends, conduct root cause analysis, and turn findings into architectural or process improvements that reduce future risk.
Structure teams and support rotations to meet operational commitments while protecting engineering capacity for project delivery.
Establish ownership models, standards, and governance practices for scalable, secure, maintainable, and resilient operational systems.
Define and uphold standards across the software development lifecycle, including design, development, testing, release management, documentation, and support.
Manage technical debt and prioritize remediation where it creates operational risk or constrains future delivery.
Lead WMS strategy, configuration, continuous improvement, and support for receiving, putaway, pick/pack/ship, inventory accuracy, and returns.
Own systems and integrations for purchase order management, inbound shipment visibility, carrier connections, rate shopping, routing, and outbound fulfillment.
Partner with quality teams on technology for inspections, defect tracking, supplier scorecards, and compliance workflows.
Collaborate with creative and product teams to identify, implement, and support Art Studio production workflows, asset management, and creative operations.
Lead technology strategy, multi-year roadmaps, and investment priorities while remaining involved in technical architecture and key decisions.
Lead software development teams and establish standards for development, testing, code reviews, and release management.