Senior Director Technology

UnitedHealth Group•Eden Prairie, MN

1d•$159,300 - $273,200

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The Chief of Staff serves as a strategic advisor and operational leader to the GTS CIO, helping translate vision and strategy into aligned priorities, decisions, and measurable results across the global organization. This leader architects and runs the executive operating model, drives organizational strategy and transformation, and connects priorities across business operations, workforce, culture, communications, technology operations, and enterprise partnerships. The role proactively leads strategic initiatives, strengthens leadership effectiveness, and ensures disciplined execution across a complex, highly matrixed environment.

Requirements

Bachelor's degree or equivalent work experience
10+ years of experience in strategic planning, transformation, business operations, technology operations, or organizational leadership
Demonstrated experience serving as a strategic advisor to senior executives and translating vision into enterprise-level results
Experience designing executive operating rhythms, performance management mechanisms, and decision-ready reporting
Proven success leading complex, scaled initiatives across global and highly matrixed organizations
Proven deep understanding of strategy, operations, financial management, workforce planning, reporting, and forecasting
Ability to be highly influential and comfortable challenging siloed thinking, navigating ambiguity, and driving change at all levels
Demonstrated sound judgment and demonstrated ability to handle highly confidential or sensitive information

Nice To Haves

Advanced degree in technology, business, healthcare administration, or a related field
Experience working across multiple UnitedHealth Group businesses or similarly complex enterprise environments
Technology industry or healthcare technology experience
Understanding of key financial and business indicators and their connection to technology outcomes
Experience leading organizational transformation, portfolio management, culture, communications, talent strategy, or AI enablement initiatives
Solid executive communication, writing, facilitation, and presentation skills, with the ability to simplify highly complex concepts
Demonstrated track record of effective people leadership, team engagement, and talent development

Responsibilities

Serve as a trusted advisor and thought partner to the GTS CIO, helping shape organizational strategy, priorities, decisions, and executive narratives
Anticipate business and organizational needs, surface risks and tradeoffs, and translate complex issues into clear options and decisions
Act as connective tissue across GTS, Optum Technology, segment CIO organizations, and enterprise partners to drive alignment and coordinated execution
Lead or support high-priority initiatives, escalations, and sensitive matters on behalf of the CIO.
Architect and manage the executive operating model, including leadership cadences, business reviews, annual planning, financial rhythms, and decision forums
Lead the development of MBOs, outcome indicators, scorecards, dashboards, and performance reporting that provide accurate, decision-ready insights
Coordinate QBRs, MOBRs, long-range planning, annual reports, board materials, and other executive deliverables, ensuring a consistent narrative and clear accountability
Strengthen leadership team effectiveness through clear operating principles, decision rights, accountability, and productive leadership forums
Manage agendas, materials, decisions, and action follow-up for key leadership meetings and global site engagements
Lead the GTS Office of the Chief of Staff team, providing strategic direction, prioritization, and oversight across their assigned initiatives. Coach and develop a high-performing team
Provide matrix leadership to the GTS Business Operations leads, aligning priorities, operating rhythms, deliverables, and accountability across the organization
Coordinate capacity planning and work assignments across matrixed resources to ensure critical priorities have the right support and coverage
Own the integrated GTS communications strategy, including CIO messaging, executive presentations, organizational storytelling, change communications, and leadership communications
Prepare executive-level content and translate complex technology and business topics for a range of audiences
Lead Town Halls and other enterprise-wide forums, including content strategy, speaker preparation, run of show, and follow-up
Lead organization-wide employee, leadership, and learning forums, including content strategy, topic development, speaker preparation, facilitation, event execution, and follow-up
Lead workforce strategy and governance, including capacity planning, workforce forecasting, requisition governance, partner with leaders on their organizational design, location strategy, and resource alignment
Partner with the CIO and People Team on talent reviews, succession planning, leadership development, skills transformation, and long-range workforce needs
Use workforce data and insights to identify risks, shape decisions, and drive actions that improve organizational health and readiness
Oversee workforce-related programs and processes, including project time compliance, real estate initiatives, and early career or development program forecasting
Partner with technology and business leaders to identify opportunities, establish adoption mechanisms, and track organizational progress
Champion AI‑enabled ways of working by integrating enterprise‑approved AI tools (e.g., M365 Copilot, United AI Studio Playground) into team workflows