Senior Director Technology

UnitedHealth Group•Eden Prairie, MN

2d•$159,300 - $273,200

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. Optum Health is reimagining how care is delivered, supported, and experienced in an AI-enabled world. This Senior Director role will lead to the strategy, operating model, and disciplined execution required to move from isolated AI pilots to scaled, safe, human-centered adoption across clinicians, employees, business partners, and technology teams. The Senior Director, AI Strategy, Experience & Reimagination will define the vision, build the operating system, and lead the execution model that makes AI practical, trusted, and valuable in daily work. This leader will connect clinical operations, workforce modernization, experience design, product, technology, governance, and executive decision-making into one coherent system of reimagination. This is a senior enterprise leadership opportunity for someone who can shape strategy, translate complexity into action, influence executives, activate teams, and deliver measurable outcomes across cost, quality, speed, experience, risk, and workforce readiness. This role owns the future-state AI reimagination agenda for Optum Health. It brings together strategy, clinician and employee experience, business value, governance, operating model design, and AI-enabled delivery practices to create a connected model for how work gets done.

Requirements

Bachelor’s degree in business, healthcare administration, technology, engineering, computer science, or related field; equivalent experience considered
10+ years of progressive leadership experience in AI strategy, digital transformation, operating model design, healthcare operations, experience reimagination, or organizational transformation
6+ years of proven experience leading large-scale enterprise transformation programs from strategy through adoption and value realization
Experience designing governance, prioritization, accountability, and delivery mechanisms for complex cross-functional initiatives
Experience leading multidisciplinary teams and influencing senior executives across business, clinical, workforce, product, technology, and operations functions
Demonstrated success improving clinician, employee, customer, member, patient, or end-user experience through workflow, process, product, service, or operating model redesign
Demonstrated solid executive communication, strategic narrative, stakeholder influence, and decision-framing skills

Nice To Haves

Master’s degree in business administration, healthcare administration, public health, information systems, engineering, or related field
Experience in healthcare delivery, clinical operations, home-based care, care management, or workforce transformation
Experience operating in highly regulated environments where safety, quality, privacy, security, and trust are critical
Background in UX, service design, human-centered design, change management, or product strategy
Prior leadership of AI scaling, automation, digital workforce, agentic AI, or enterprise governance programs

Responsibilities

Define and evolve the enterprise AI strategy for Home & Community Care Delivery, aligned to clinical, operational, technology, workforce, and experience priorities
Translate business and clinical problems into focused AI opportunities, operating model changes, and measurable value cases
Craft the strategic narrative required to secure executive alignment, funding, prioritization, and sustained adoption
Serve as a senior advisor to executives on AI strategy, AI-enabled operating model evolution, and enterprise transformation choices
Reimagine clinician experience by understanding pain points, redesigning workflows, and activating clinicians into AI-supported ways of working
Modernize employee experience, adoption, learning, readiness, and behavior change for AI-enabled operating models
Partner with UX, product, clinical, operational, and technology teams to ensure AI improves the end-to-end experience, not only the technical process
Ensure patients, members, and caregivers experience AI as simplicity, clarity, access, and better care delivery
Design the future-state operating model, including structures, roles, rhythms, decision pathways, and accountability mechanisms needed to scale AI across clinicians, workforce teams, business partners, and technology organizations
Lead governance frameworks, prioritization processes, and executive forums that improve clarity, speed, quality, and risk management
Integrate clinical, operational, UX, product, data, engineering, quality, and delivery teams into a unified reimagination engine for AI-enabled care delivery
Define maturity models, scorecards, standards, and continuous improvement routines that sustain AI adoption after initial transformation
Lead the evolution of the AI Delivery Lifecycle across pods, sprints, and deployment cycles, ensuring readiness, quality, safety, and value realization