Senior Director, Fulfillment & Operations Technology

Four Hands•Austin, TX

About The Position

The Senior Director, Fulfillment & Operations Technology leads the design, delivery, ongoing support, and continuous improvement of technology powering Four Hands’ physical operations, including inbound and outbound logistics, warehouse management, transportation, product quality, and Art Studio creative production systems. The role sets architectural vision and engineering standards while remaining actively involved in solution design, technical trade-offs, and collaboration with the team. The team oversees support and delivery engineering across software development, integrations, and SaaS/third-party implementations, and is accountable for reliable day-to-day operation of its systems and data integrations. The position combines long-term technology strategy with operational execution. The Senior Director partners with operations leaders to turn business challenges into practical solutions and roadmaps, maintains system reliability and support standards, and leads continuous improvement across the technology portfolio. Key areas include solution architecture and governance, business partnership, operational support and reliability, platform ownership, and technology for warehouse management, logistics, product quality, and Art Studio workflows.

Requirements

12 or more years of progressive experience in software engineering, solution architecture, or operational technology.
5 or more years of people leadership, including leading managers and multidisciplinary teams, developing leaders, and holding teams accountable for delivery, technical quality, and operational performance.
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Supply Chain, or a related field, or an equivalent combination of education and experience.
Proven ability to lead technology strategy, multi-year roadmaps, and investment priorities while remaining actively involved in technical architecture and key decisions.
Experience delivering and supporting technology solutions across fulfillment, warehousing, logistics, or supply chain operations, with accountability for system reliability and business outcomes.
Strong solution architecture experience across custom software development, SaaS platforms, and enterprise integrations, including APIs, EDI, middleware, and iPaaS.
Experience overseeing production support, incident management, SLAs, root cause analysis, and system monitoring to drive operational reliability.
Experience leading software development teams and establishing standards for development, testing, code reviews, and release management.
Experience implementing or overseeing WMS platforms, TMS, carrier integrations, and order management systems.
Ability to communicate complex technical concepts, influence cross-functional stakeholders, and align technology investments with business priorities.

Responsibilities

Lead solution architecture across fulfillment and operations technology, ensuring solutions are scalable, integrated, and maintainable.
Establish architectural standards and best practices for custom development, integrations, and SaaS platforms.
Evaluate technology solutions and make build-versus-buy decisions based on business needs, scalability, and cost.
Oversee technical design from requirements through implementation, including integrations, data models, and APIs.
Ensure reliability, security, monitoring, and recovery capabilities are incorporated into solution design.
Advise operations, logistics, quality, and Art Studio leaders; translate operational challenges into solution designs, technology roadmaps, and delivery priorities.
Build cross-functional relationships that support collaboration, alignment, and adoption of operational technology.
Communicate architecture decisions, delivery progress, support performance, and technical risks to non-technical stakeholders.
Own the operational support model for systems and data integrations in the fulfillment and operations technology portfolio; ensure incidents are detected, triaged, and resolved with minimal impact.
Define and maintain support tiers, on-call responsibilities, escalation paths, and response SLAs, including coverage expectations for WMS and logistics platforms operating outside standard business hours.
Own the reliability and integrity of data integrations, including EDI, API, and middleware connections, with clear ownership, documented failure modes, and automated anomaly alerting.
Track incident trends, conduct root cause analysis, and translate findings into architectural or process improvements that reduce future risk.
Structure teams and support rotations to meet operational commitments while protecting engineering capacity for project delivery.
Establish ownership models, standards, and governance practices to keep operational systems scalable, secure, maintainable, and resilient.
Define and uphold delivery standards across the software development lifecycle, including design, development, testing, release management, documentation, and operational support.
Manage technical debt and prioritize remediation when it creates operational risk or constrains future delivery.
Lead WMS platform strategy, configuration, continuous improvement, and support for receiving, putaway, pick/pack/ship, inventory accuracy, and returns.
Own systems and integrations for purchase order management, inbound shipment visibility, carrier connections, rate shopping, routing, and outbound fulfillment.
Partner with quality teams to evolve technology for quality inspection, defect tracking, supplier scorecards, and compliance workflows.
Collaborate with creative and product teams to identify, implement, and support technology for Art Studio production workflows, asset management, and creative operations.
Lead technology strategy, multi-year roadmaps, and investment priorities while remaining involved in technical architecture and key decisions.
Lead software development teams and establish standards for development, testing, code reviews, and release management.