Director of Fulfillment Operations

Weezie • Austell, GA

7d • Onsite

About The Position

Weezie is seeking a Director of Fulfillment Operations to lead its in-house fulfillment operation in Austell. Reporting to the COO, this hands-on leadership role owns the post-purchase customer experience across direct-to-consumer and B2B orders, from production forecasting and fulfillment execution through carriers, delivery promises, and returns. The Director turns operating strategy developed with the COO into daily and weekly plans and leads the team responsible for delivering them.

The role leads Fulfillment Managers, Supervisors, Leads, and a Fulfillment Operations Analyst, while partnering closely with teams across the organization. It oversees the fulfillment center's people, planning, processes, equipment, and delivery journey, with accountability for on-time delivery, throughput, labor cost as a percentage of sales, and outbound shipping cost per order.

Requirements

• At least 10 years of experience in fulfillment, logistics, or ecommerce operations.
• At least 5 years leading managers and frontline teams.
• Hands-on experience with D2C and B2B fulfillment at volume.
• Experience owning labor and shipping costs at scale and driving cost efficiency while protecting speed and quality.
• Willingness and ability to lead the operation hands-on on the floor and manage day-to-day execution.
• Alignment with Weezie's values: Deliver the Wow, Work Smart, Own It, Improve & Innovate, and Better Together.
• Applicants must be authorized to work in the United States without current or future employer sponsorship.
• Employment offers are conditioned upon successfully passing a background screening.

Nice To Haves

• Experience with personalization, embroidery, customization, made-to-order, or high-SKU operations.
• Comfort adopting new tools, including AI, to work faster.

Responsibilities

• Oversee and optimize all fulfillment functions across D2C and B2B, from customization through picking, packing, and shipping.
• Lead throughput planning and operational readiness to meet on-time, quality, and labor targets.
• Own production and capacity planning against demand forecasts, including labor and machine plans.
• Plan staffing, scheduling, and capacity for peak seasons.
• Represent fulfillment in seasonal, product, and promotional planning and prepare operations for launches, promotions, and new personalization options.
• Own the Austell fulfillment floor, including layout, equipment, embroidery machine readiness and maintenance, housekeeping standards, and workplace safety.
• Define, document, and train standard work across fulfillment functions, and drive ERP and WMS adoption on the floor.
• Deliver an annual peak-readiness plan covering staffing, machines, space, carriers, and shipping cutoffs.
• Manage, develop, and hold managers, supervisors, and leads accountable.
• Translate business goals into daily and weekly operating plans with clear performance expectations.
• Build team capacity for current and future demand through data-driven labor planning, hiring, staffing, scheduling, and skill development.
• Champion continuous improvement by using data and floor observation to identify gaps, solve problems, and communicate fixes across teams.
• Own the fulfillment scorecard and weekly operating meeting, and steer the team's priorities and issues.
• Build a culture of fast, direct, constructive feedback and continuous improvement.
• Own outbound carrier strategy, rates, and service mix, lowering cost per order while protecting delivery speed.
• Set and manage shipping lead times, estimated delivery dates, holiday shipping cutoffs, and ship-by date prioritization.
• Own returns end to end, including the Loop platform, and use returns and defect data to drive upstream fulfillment and product improvements.
• Partner with CX and Brand to ensure delivery meets Weezie's luxury quality standards.

Benefits

• Unlimited PTO.
• Remote work during July 4th week and an office closure the week after Christmas.
• Summer Fridays with a 1 pm close during the summer.
• Anniversary gifts, including a $3,000 travel credit after 3 years of service and a 5-week paid sabbatical after 5 years of service.
• Medical, dental, and vision insurance.
• 401(k) plan with match.
• Weezie product gift and discount for the employee, friends, and family.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed