Director of Fulfillment & Logistics

iRESTORE•La Mirada, CA

1d•$140,000 - $160,000•Hybrid

About The Position

About iRESTORE iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions for hair regrowth, skin, and body care. iRESTORE has been featured by leading health, wellness, and technology publications for our innovation, products, and customer impact. Explore the latest features and see why more people are paying attention to iRESTORE: Forbes featured the iRestore Hair Growth System and its FDA-cleared red light therapy technology WIRED reviewed the iRestore Elite Laser Hair Growth System and shared firsthand testing insights Esquire highlighted iRestore’s innovation in the red light therapy and wellness space Innerbody Research published an in-depth review of the iRestore system and user experience As we scale into a global wellness brand, we are focused on strengthening the customer journey across every touchpoint. By combining data, experimentation, creative strategy, and continuous optimization, we are building an in-house creative engine to support the next phase of customer acquisition, brand growth, and performance marketing. If you’re excited about joining a fast-growing brand making an impact in the wellness and technology space, we’d love to hear from you! Position Overview iRESTORE seeks a Director of Fulfillment & Logistics to own our multi-node fulfillment network end to end: the La Mirada, CA warehouse, an Eastern U.S. 3PL partner, and the shipping and logistics that connect them. Reporting to the Chief Operating Officer, this leader owns the fulfillment operating budget, the hourly warehouse workforce, carrier and 3PL relationships, and the decisions that shape the network as we scale: node count, in-house versus outsourced, and cost per order. This is a hands-on leadership role. You will run the day-to-day operation, lead and grow the team, and set the year-out strategy for how the network looks and what it costs to get there.

Requirements

10+ years in fulfillment, logistics, or distribution operations, including multi-node network ownership and people leadership at a manager-of-managers level.
Ran more than one fulfillment node at the same time (own warehouse plus 3PL, or multiple 3PLs) and owned the allocation logic between them.
Owned an operating budget for labor, facilities, freight, and supplies, with real forecasting and variance ownership.
Managed an hourly warehouse workforce in California: wage and hour, meal and rest, scheduling, safety, and injury reporting.
Selected 3PLs and carriers, negotiated contracts and exit terms, switched providers, and held partners to an SLA in writing.
Amazon fulfillment experience from the shipper's side: sending inbound shipments and replenishment from an in-house warehouse into Amazon (FBA), meeting FC routing and prep requirements, and avoiding chargebacks.
Carrier and parcel rate management with a track record of reducing shipping cost across zones and carrier mix.
Operational leadership that holds up under peak pressure: sets clear goals, and develops managers
Experience with Fulfil.io ERP. Comparable ERP or OMS experience (NetSuite or others) is welcome if you have not used Fulfil.
Fulfillment experience in a regulated consumer category (medical device, health, or beauty).
Experience standing up or scaling a new 3PL relationship or an additional fulfillment node.

Nice To Haves

WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions
PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions
WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals
OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency
CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table
WE TAKE OWNERSHIP & ACT WITH URGENCY: We take complete accountability for our goals and take swift & effective action to reach them.

Responsibilities

Own the long term multi-node fulfillment network. Decide node count, locations, allocation logic between nodes, and total landed cost per order.
Own the fulfillment operating budget end to end: labor, facilities, freight, and supplies. Forecast it, defend it, and answer for the variance.
Select, negotiate, and manage 3PL and carrier partners. Own contracts, SLAs, exit terms, and quarterly business reviews, and make the call to switch providers when the numbers say so.
Lead and develop the fulfillment team, including warehouse supervision and operations coordinators. Build staffing models against the volume curve and plan capacity ahead of peak.
Own labor and safety compliance for an hourly California workforce: wage and hour, meal and rest, scheduling, safety, and injury reporting.
Own shipping cost as a managed line. Run carrier rate reviews, manage zone and carrier mix, and drive cost per order down.
Own fulfillment performance: ship-speed SLA, order accuracy, RMA SLA, cost per order, and inventory accuracy. Report weekly in a consistent, decision-ready format.
Scale fulfillment capacity across the warehouse, the 3PL, and future nodes to meet peak seasonal demand, which hits several times a year.
Own the SOPs and controls across the operation. Design the controls rather than just run the checks.