Director of Warehouse & Fulfillment Operations – North America

United Wheels•Miamisburg, OH

6d•Onsite

About The Position

The Director of Warehouse & Fulfillment Operations – North America oversees warehousing and distribution across Covation Global / United Wheels Inc.’s North American network, including U.S. facilities and support for the Canada team. The role develops and executes the regional warehousing strategy, covering facility location and contracts, inventory management, cost efficiency, and on-time fulfillment, while ensuring compliance, safety, and operational excellence. The Director is responsible for maintaining consistent standards across facilities, improving inventory accuracy through cycle-counting programs, and using automation and technology to improve scalability and operational performance. The role owns accurate reporting of inventory located inside warehouses, but does not own supply planning or inventory levels. It works with Supply Planning to ensure warehouse resources and capacity support the area supply plan. The position also leads modernization of ecommerce fulfillment, including the use of specialized ecommerce 3PLs and partnerships with Amazon and Walmart Fulfillment services. It leads the North American warehouse operations team, directly oversees the National Warehouse Manager, and supports the Canada team. The Director manages budgets and resources, develops a national warehouse safety playbook and an operational dashboard, and works cross-functionally to identify lean processes and cost savings.

Requirements

10+ years of experience in warehousing leadership roles, including multi-site oversight.
Proven ability to lead warehousing and distribution teams across multiple facilities and regions.
Experience developing and executing multi-site warehousing and inventory strategies, safety programs, and performance dashboards.
Demonstrated success managing budgets and driving measurable cost savings and process improvements.
3+ years in a warehousing leadership role optimizing interaction with and utilization of Amazon and/or Walmart fulfillment services.

Nice To Haves

Experience across U.S. and Canada operations.
Familiarity with FedEx’s 3PL fulfillment service.

Responsibilities

Develop and execute the North American warehousing strategy to improve inventory management, cost efficiency, and on-time fulfillment across U.S. and Canada operations.
Ensure North American warehouses comply with applicable regulations and safety standards.
Use automation and technology to enhance operational capabilities and scalability.
Monitor KPIs, including order accuracy, fulfillment times, and inventory accuracy, to assess and improve performance.
Oversee inventory positioning and flow across facilities so products are efficiently placed and deployed across the network.
Develop and maintain a national warehouse safety playbook with consistent safety standards, training, and practices across North American facilities.
Develop and own a data-rich inventory management dashboard showing inventory levels, accuracy, throughput, and site performance.
Review warehousing assumptions and strategy with the VP of Operations, including where the company should warehouse products.
Manage warehousing contracts and leases, ensuring appropriate arrangements and favorable terms for the business.
Align North American warehousing operations with company goals and values, identify inefficiencies, and implement solutions.
Manage budgets and allocate resources across warehousing teams and facilities.
Build a culture of accountability, innovation, and operational focus across warehouse teams.
Collaborate with the Director(s) of SIOP and Logistics and with supply chain, procurement, demand planning, quality, sales, and product development teams.
As part of the Efficiency Task, work with Finance, Operations, Warehouse, Quality, Procurement, Demand Planning, and other functions to identify lean processes and cost savings, and present goals and progress at the monthly MFR.
Lead the North American warehouse operations team, directly oversee the National Warehouse Manager, and support the Canada team.
Carry out supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
Optimize ecommerce fulfillment, including specialized ecommerce 3PLs and partnerships with Amazon and Walmart Fulfillment services.