Director of Warehouse & Fulfillment Operations – North America

United Wheels Inc.•Miamisburg, OH

7d•Onsite

About The Position

The Director of Warehouse & Fulfillment Operations – North America oversees warehousing and distribution across Covation Global / United Wheels Inc.’s North American network, including U.S. facilities and support for the Canada team. The role develops and executes the regional warehousing strategy, including facility location decisions, contract management, inventory management, cost efficiency, and on-time fulfillment, while ensuring compliance, safety, and operational excellence. It also modernizes ecommerce fulfillment by optimizing specialized ecommerce 3PLs and partnerships with Amazon and Walmart Fulfillment services. The director is accountable for the warehouse network’s operating standards and performance, including accurate inventory reporting for products inside warehouses. The role coordinates with Supply Planning to ensure appropriate warehouse resources and capacity support the area supply plan; it does not own supply planning or inventory levels. The position builds scalable systems, teams, processes, a national warehouse safety playbook, and a data-rich KPI and inventory management dashboard to improve visibility and consistent execution across facilities. The role manages budgets and resources, leads the North American warehouse operations team, directly oversees the National Warehouse Manager, and supports the Canada team. It works closely with the VP of Operations, Directors of SIOP and Logistics, and cross-functional teams to improve operational efficiency, fulfillment, safety, and cost performance.

Requirements

10+ years of experience in warehousing leadership roles, including multi-site oversight.
Proven ability to lead warehousing and distribution teams across multiple facilities and regions.
Experience developing and executing multi-site warehousing and inventory strategies, safety programs, and performance dashboards.
Demonstrated success managing budgets and driving measurable cost savings and process improvements.
3+ years in a warehousing leadership role optimizing interaction with and utilization of Amazon and/or Walmart fulfillment services.

Nice To Haves

Experience across U.S. and Canada operations.
Familiarity with FedEx’s 3PL fulfillment service.

Responsibilities

Develop and execute the North American warehousing strategy to optimize inventory management, operating costs, and on-time fulfillment across U.S. and Canadian operations.
Ensure North American warehouses comply with applicable regulations and safety standards.
Leverage automation and technology to enhance operational capabilities and scalability.
Monitor KPIs, including order accuracy, fulfillment times, and inventory accuracy, and use them to assess and improve performance.
Oversee inventory positioning and flow across facilities so products are placed and deployed efficiently across the network.
Develop and maintain a national warehouse safety playbook with consistent safety standards, training, and practices across North American facilities.
Develop and own a data-rich inventory management dashboard providing visibility into inventory levels, accuracy, throughput, and site performance.
Align North American warehousing operations with company goals and values and identify and implement operational improvements.
Manage budgets and allocate resources across warehousing teams and facilities.
Build a culture of accountability, innovation, and operational focus across warehouse teams.
Collaborate with the Directors of SIOP and Logistics and teams in supply chain, procurement, demand planning, quality, sales, and product development.
As part of the Efficiency Task, work cross-functionally to identify lean processes and cost savings, and present cost-saving goals and progress at the monthly MFR.
Lead the North American warehouse operations team, directly oversee the National Warehouse Manager, and support the Canada team.
Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
Revisit warehousing assumptions and strategize with the VP of Operations about where the company should warehouse products.
Manage warehousing contracts and leases to ensure appropriate business terms and fit.
Modernize ecommerce fulfillment by optimizing specialized ecommerce 3PLs and partnerships with Amazon and Walmart Fulfillment services.
Coordinate with Supply Planning to ensure warehouse resources and capacity support the area supply plan, and maintain accurate reporting of inventory held in warehouses.