Director of Operations, Fulfillment Services

Odyssey•Vandalia, IL

3d•Onsite

About The Position

The Director of Operations has primary responsibility for day-to-day site operations, including warehousing, production, and shipping. Working with site leadership, the Director implements strategic plans that drive operational excellence and achieve business objectives. The role leads, mentors, and develops a high-performing team of up to five direct reports; drives tactical execution through KPI implementation and tracking; implements technically sound improvements to workforce and production/warehouse processes; and strategically aligns the site for growth and other business needs. This is an onsite position in Vandalia, Missouri, and reports to the VP, Fulfillment Management Services. It is classified as safety sensitive, subject to pre-employment drug screening including THC testing and ongoing testing requirements under company policy. Applicants must be authorized to work in the United States. Relocation allowance is not available unless specifically addressed.

Requirements

High school diploma required; equivalent work experience may be accepted in lieu of a degree.
At least 8 years of operations experience focused on chemical manufacturing and distribution, plant management, and a solid understanding of transportation and logistics, including freight management, warehousing, and distribution.
At least 3 to 5 years of proven leadership and management experience with direct supervisory responsibility.
Proficiency in Microsoft Office, including Word, Excel, and Outlook; AI agents; and ERP/WMS systems.
Knowledge of relevant chemical sampling, distribution regulations, and compliance requirements.
Excellent leadership, interpersonal, and customer service skills, with a results-oriented mindset.
Strong oral and written communication skills for internal and external stakeholders.
Ability to exercise sound judgment and prioritize effectively in a fast-paced, dynamic environment.
Analytical, quantitative, and qualitative thinking; energy and drive; time management; punctuality and reliability; personal accountability; conflict management; professionalism; teamwork; and an HSE focus.

Nice To Haves

Bachelor’s or Master’s degree.
Lean/Six Sigma Green or Black Belt.

Responsibilities

Serve as the site figurehead, promote a safety-first HSE culture, and drive operational excellence across the business unit.
Lead, mentor, and develop a high-performing team that demonstrates accountability, collaboration, and continuous improvement.
Define, monitor, and track individual and site goals, and ensure annual performance reviews and development plans are in place for every employee.
Respond to internal and external customer inquiries, complaints, and escalations in a timely and professional manner.
Participate in customer visits, audits, tours, and presentations, and represent Odyssey at conferences, trade shows, and onsite engagements.
Partner with site functional leaders to ensure warehousing, production, and shipping meet customer requirements and business performance metrics.
Establish and track operational goals, targets, and KPIs aligned with company strategy.
Review and maintain SOPs for accuracy and thoroughness.
Lead process improvement and cost reduction initiatives, implementing procedures, technologies, and Lean/Six Sigma methodologies to improve workflow and establish best practices.
Ensure compliance with relevant regulations and industry standards.
Prepare reports, business communications, and presentations appropriate to the role's scope and seniority.
Drive accountability at all levels of the organization.