Director of Operations, Fulfillment Services

Odyssey Logistics•Vandalia, IL

3d•Onsite

About The Position

The Director of Operations has primary responsibility for the site’s day-to-day warehousing, production, and shipping operations. Working with site leadership, this person implements strategic plans to drive operational excellence and achieve business objectives. The role leads, mentors, and develops a high-performing team of up to five direct reports; drives tactical execution through KPI implementation and tracking; implements technically sound improvements to workforce and production or warehouse processes; and strategically aligns the site for growth and other business needs. The position is onsite in Vandalia, Missouri, and reports to the VP, Fulfillment Management Services. It is classified as safety sensitive, with pre-employment drug screening, including THC testing, and ongoing testing under company policy. Applicants must be authorized to work in the United States. Relocation allowance is not considered unless specifically addressed.

Requirements

High school diploma required; a bachelor’s or master’s degree is preferred, or equivalent work experience may be substituted for a degree.
At least 8 years of operations experience focused on chemical manufacturing and distribution, plant management, and a solid understanding of transportation and logistics, including freight management, warehousing, and distribution.
At least 3 to 5 years of proven leadership and management experience with direct supervisory responsibility.
Proficiency in Microsoft Office, including Word, Excel, and Outlook; AI agents; and ERP/WMS systems.
Knowledge of relevant chemical sampling, distribution regulations, and compliance requirements.
Excellent leadership, interpersonal, and customer service skills with a results-oriented mindset.
Strong oral and written communication skills for internal and external stakeholders.
Ability to apply sound judgment and prioritize effectively in a fast-paced, dynamic environment.
Analytical, quantitative, and qualitative thinking; energy and drive; time management; punctuality and reliability; personal accountability; conflict management; professionalism; teamwork; and an HSE-focused approach.
Must be currently authorized to work in the United States.

Nice To Haves

Bachelor’s or master’s degree.
Lean/Six Sigma Green or Black Belt.

Responsibilities

Serve as the site figurehead and promote a safety-first HSE culture and operational excellence.
Lead, mentor, and develop a high-performing team focused on accountability, collaboration, and continuous improvement.
Define, monitor, and track individual and site goals; ensure annual performance reviews and development plans are in place for every employee.
Respond to internal and external customer inquiries, complaints, and escalations in a timely and professional manner.
Participate in customer visits, including audits, tours, and presentations, and represent Odyssey at conferences, trade shows, and on-site engagements.
Partner with site functional leaders to ensure warehousing, production, and shipping activities meet customer requirements and business performance metrics.
Establish and track operational goals, targets, and KPIs aligned with company strategy.
Review and maintain SOPs for accuracy and thoroughness.
Lead process improvement and cost reduction initiatives, implementing procedures, technologies, and Lean/Six Sigma methodologies to improve workflow and establish best practices.
Ensure compliance with relevant regulations and industry standards.
Generate reports, business communications, and presentations appropriate to the role’s scope and seniority.
Drive accountability at all levels of the organization.