Senior Director, Product Design

Experian•Madison, MS

5d•$208,515 - $375,327•Hybrid

About The Position

The Senior Director of Product Design leads design across Experian consumer experiences in credit, identity, marketplace, and financial services. This dedicated design leadership role is responsible for design craft, systems, and practice, and partners closely with Product, Technology, Engineering, Analytics, and Revenue. The role will help lead an AI-native product transformation, rebuilding core experiences with AI as a foundational design material rather than an added feature. The position is based in or near one of Experian's collaboration hubs: Costa Mesa, California; San Jose, California; Allen, Texas; Austin, Texas; Franklin, Tennessee; New York, New York; Schaumburg, Illinois; Washington, D.C.; Atlanta, Georgia; Boston, Massachusetts; or Seattle, Washington. It reports to the Chief Product Officer and has a hybrid work arrangement.

Requirements

10+ years of experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company.
3+ years of experience hiring, developing, and leading product design teams.
Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows.
Experience owning a product or business metric, such as activation, conversion, engagement, retention, or revenue, tied directly to design decisions.
Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption.
Experience applying behavioral design principles to consumer decision-making, engagement, and habit formation.
Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics.
Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue.
Reside in or near one of the designated collaboration hubs.

Responsibilities

Lead an AI-native redesign of core consumer experiences, using AI as a foundational design material rather than an add-on feature.
Shape interaction models for personalized, intelligent experiences, determining when AI should guide, explain, act, or stay out of the way.
Own design outcomes against shared product metrics such as activation, conversion, engagement, retention, and revenue, partnering with Product, Analytics, and Revenue.
Apply behavioral design principles to product and design decisions.
Design for consumer trust in credit and identity experiences, balancing transparency, protection, and ease of use.
Lead the evolution of the design system as shared product infrastructure in partnership with Engineering.
Lead, coach, and grow a multidisciplinary team of product and content designers, including hiring and team structure.
Partner with the Chief Product Officer and senior leaders to shape strategy and surface trade-offs.