Senior Director, Product Design

Experian

5d • Hybrid

About The Position

Experian is hiring a Senior Director of Product Design to lead design across consumer experiences in credit, identity, marketplace, and financial services. The role is responsible for design craft, systems, and practice, working closely with Product, Technology, Engineering, Analytics, and Revenue. The leader will help drive an AI-native product transformation by rebuilding core experiences with AI as a foundational design material, and will shape interaction models for personalized, intelligent experiences while considering when AI should guide, explain, act, or stay out of the way.

The Senior Director will own design outcomes against shared product metrics, bring behavioral design principles into product decisions, and design for consumer trust in credit and identity experiences. They will evolve the design system as shared product infrastructure, lead and grow a multidisciplinary team of product and content designers, and partner with the Chief Product Officer and senior leaders to shape strategy and surface trade-offs. The position reports to the Chief Product Officer and is based in or near one of Experian's designated collaboration hubs.

Requirements

• 10+ years of experience leading product design within a scaled consumer technology, fintech, marketplace, or similarly complex digital product company.
• 3+ years of experience hiring, developing, and leading product design teams.
• Experience leading a major product transformation or platform shift, including AI-driven redesigns of core product workflows.
• Experience owning a product or business metric tied directly to design decisions, such as activation, conversion, engagement, retention, or revenue.
• Experience building, evolving, or governing a design system in partnership with Engineering, with evidence of production adoption.
• Experience applying behavioral design principles to consumer decision-making, engagement, and habit formation.
• Experience partnering with Analytics, Growth, or Revenue teams on experimentation, funnels, and growth metrics.
• Experience influencing senior stakeholders across Product, Technology, Engineering, and Revenue.
• Reside in or near one of the designated collaboration hubs for the role.

Responsibilities

• Lead an AI-native redesign of core consumer experiences, using AI as a foundational design material rather than an add-on feature.
• Shape interaction models for personalized, intelligent experiences, determining when AI should guide, explain, act, or stay out of the way.
• Own design outcomes against shared product metrics such as activation, conversion, engagement, retention, and revenue, partnering with Product, Analytics, and Revenue.
• Bring behavioral design principles into product and design decisions.
• Design for consumer trust in credit and identity experiences, balancing transparency, protection, and ease of use.
• Lead the evolution of the design system as shared product infrastructure in partnership with Engineering.
• Lead, coach, and grow a multidisciplinary team of product and content designers, including hiring and team structure.
• Partner with the Chief Product Officer and senior leaders to shape strategy and surface trade-offs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed