Director, Product Design

JLL • Chicago, CO

2d • Remote

About The Position

JLL is hiring a Director, Product Design to lead strategic design and transformation of its global Purchase to Pay (P2P) platform. The role focuses on evolving vendor onboarding, accounts payable, billing, accounts receivable, and third-party integrations to improve cycle times, accuracy, compliance, and supplier experience. The position is part of the CFT P2P product team and works with Finance, Engineering, Production Support, and external delivery and vendor partners across a global PeopleSoft FSCM 9.2 environment serving more than 60 countries.

The Director owns design authority before delivery, setting the design roadmap and approving AI and integration initiatives for business value and enterprise readiness. The role leads AI-enabled process redesign, evaluates automation opportunities, makes build-versus-buy recommendations, develops business cases and ROI assessments, and presents strategic roadmaps to Finance Technology leadership. It also ensures solutions support financial close, regulatory obligations, internal controls, and audit requirements, including SOX. The position contributes to JLL’s Accelerate 2030 and Enterprise Business Objectives strategy and reports to the Executive Technology Product Manager (VP-level, Corporate Finance Technologies).

The role is described as remote for Chicago, IL or San Francisco, CA, with a separate location statement specifying a hybrid arrangement of three days in the office and two flexible days. Expected compensation is $160,000–$240,000 per year. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 10 years of experience in enterprise finance technology, with deep Procure-to-Pay domain expertise spanning procurement, accounts payable, supplier management, and/or travel and expense.
• Deep functional expertise in P2P processes, controls, and best practices, including three-way matching, approval workflows, supplier lifecycle management, and month-end close requirements.
• Strong understanding of financial close, month-end reporting, and revenue assurance in a global, multi-entity environment.
• Experience contributing to at least one global ERP rollout or large-scale finance transformation program.
• Excellent communication and stakeholder-management skills, with demonstrated ability to engage and influence senior finance and technology stakeholders.
• Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with specific examples of business value delivered.
• Authorization to work in the United States without sponsorship; the position does not provide visa sponsorship.

Nice To Haves

• Hands-on experience with Generative AI tools and platforms such as Azure OpenAI, AWS Bedrock, Google Vertex AI, or Oracle AI DP/Apex in an enterprise finance context.
• Familiarity with agentic workflow frameworks such as LangChain, AutoGen, or similar orchestration tools.
• Experience implementing AI solutions subject to financial controls and SOX requirements, including understanding of explainability and auditability needs.
• Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns.
• PeopleSoft or Oracle certification/accreditation.
• Change-management or transformation-leadership experience, particularly introducing AI/automation capabilities to finance operations teams.

Responsibilities

• Support end-to-end P2P product design strategy from concept through launch and iteration, grounding decisions in measurable business benefit.
• Direct the design, modification, and evaluation of P2P solutions across billing, accounts receivable, and third-party integrations.
• Partner with Product Owners and Product Support to balance current-state support with forward-looking design work.
• Build and maintain a performance framework for design quality, process efficiency, and delivered business value.
• Present strategic roadmaps and investment cases to Finance Technology leadership and the P2P Steering Committee.
• Guide design of P2P enhancements, including contract asset handling, credit note automation, and client onboarding, aiming to meet requirements with minimal post-deployment defects.
• Identify and prioritize digitization and automation opportunities in vendor management, invoice and expense processing, and settlement, including agentic AI capabilities.
• Ensure design supports financial close, month-end reporting, cost assurance, regional regulatory requirements, and internal controls across more than 60 countries.
• Research and propose GenAI use cases across P2P, including intelligent cash application, proactive collections optimization, automated dispute resolution, and working-capital forecasting; assess feasibility using JLL’s internal data and AI platform and validate with Engineering.
• Develop ROI-based business cases for GenAI and automation initiatives with Finance operations partners, demonstrating measurable effects on DPO, dispute resolution time, and working capital.
• Make and defend build-versus-buy recommendations for AI and automation tooling, vendor selection, platform integration, and total cost of ownership.
• Extend agentic workflow design across integration touchpoints, including procurement Spend Management solutions and third-party banking systems.
• Present prioritized AI and automation recommendations to Finance Technology leadership.
• Partner with Enterprise Data & AI teams to assess technical feasibility and align AI initiatives with enterprise AI governance standards.
• Apply audit and compliance principles, including SOX, to billing and revenue-related workflow design.
• Maintain design documentation suitable for audit and compliance, support timely resolution of priority P2P issues, and minimize post-deployment errors.
• Design AI and automation solutions that preserve appropriate financial controls and audit trails.
• Participate in monthly P2P Steering Committee and quarterly CFT Portfolio Review governance forums.
• Contribute to P2P transformation business cases and ROI validation, annual technology investment planning, and vendor relationship management.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed