Director, Product Design

TAXWELL•Haverford, PA

About The Position

Taxwell is seeking an experienced, visionary Director, Product Design to lead and grow its multidisciplinary Design and Research team within the Product & Design organization. The role defines and executes user experience strategy across Taxwell’s digital products, with the goal of delivering intuitive, accessible, and engaging customer experiences. Reporting to the VP of Product Management, the Director will build and lead a team of designers, researchers, and creative technologists while fostering innovation, collaboration, and high-impact design. The Director provides strategic oversight and hands-on guidance for UX, including user research, concept development, and design execution. The role partners across product, engineering, marketing, and executive teams to align design with customer needs and business goals, while maintaining high standards of design quality and supporting scalable growth.

Requirements

Bachelor’s or Master’s degree in UX Design, Interaction Design, HCI, or a related field.
10+ years of design experience.
7+ years in a leadership role managing multidisciplinary UX teams, such as UX design and user research.
Proven experience leading UX teams in fast-paced, high-growth environments.
Experience managing design and research projects from concept to launch, balancing competing priorities and managing project risks.
Experience building influential relationships throughout an organization, presenting to senior leaders, and advocating for UX.
Expertise in design methodologies, user-centered design principles, and usability best practices.
Strong presentation and communication skills, including the ability to simplify complex concepts and inspire teams and stakeholders.
Proficiency with design tools such as Figma, Sketch, and Adobe Creative Suite, as well as analytics tools such as Tableau.
Strategic thinking, visionary leadership, operational expertise, comfort with ambiguity, and the ability to adapt as business needs evolve.

Nice To Haves

Experience leading UX teams in consumer or software technology environments.

Responsibilities

Define and implement a vision for a high-performing Product Design and UX Research team, continually elevating team standards and practices.
Promote a user-first mindset and empower the team to innovate while aligning work with business goals.
Mentor designers and researchers and support their growth and professional development.
Lead and manage a multidisciplinary team of UX designers, researchers, and creative technologists in a fast-paced, agile environment.
Manage team resources, project priorities, and budgets to meet business objectives efficiently.
Establish a culture of feedback, accountability, ownership, and continuous improvement.
Oversee a structured research program that identifies customer needs, behaviors, and pain points and translates findings into design strategies.
Champion data-driven design and incorporate user feedback throughout the product lifecycle in partnership with product and engineering.
Keep the team informed about UX research trends, tools, and best practices.
Act as a liaison between UX and leadership, aligning work with business priorities and encouraging collaboration and innovation.
Partner with cross-functional leaders to define product visions, influence strategies, and set design quality standards.
Align team goals with company objectives and work with Product, Engineering, and Marketing to deliver seamless product experiences.
Guide the team in delivering user-centered, accessible, and intuitive interfaces.
Oversee concept development from ideation through execution, maintaining design consistency and adapting to user needs.
Advocate for a rigorous design process that balances user insights, technical capabilities, and business goals.