Director, Product Design

JLL•Chicago, IL

4d•$160,000 - $240,000•Hybrid

About The Position

JLL is seeking a Director, Product Design to lead the strategic transformation of its procurement and payment operations. This role is crucial for reimagining how JLL procures, pays, and manages supplier relationships at a global scale, moving beyond incremental configuration to fundamental change. As a key member of the P2P product team, you will be responsible for delivering enhancements to JLL's Vendor Onboarding and Accounts Payable processes, aiming for faster cycle times, higher accuracy, better compliance, and an improved supplier experience. You will act as a subject matter expert with design authority before delivery, ensuring AI/integration initiatives are properly designed for business value and enterprise robustness. This role offers direct exposure to senior Finance Technology leadership and significant influence over JLL's Accelerate 2030 strategic program. It is a strategic transformation role focused on building intelligently automated, self-optimizing procurement systems, with the opportunity to architect a production-scale case study in enterprise agentic AI for procurement and finance operations.

Requirements

10+ years of experience in enterprise finance technology with deep Procure-to-Pay domain expertise spanning procurement, accounts payable, supplier management, and/or travel & expense
Deep functional expertise of P2P business processes, controls, and best practices including three-way matching, approval workflows, supplier lifecycle management, and month-end close requirements
Strong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environment
Experience contributing to at least one global ERP rollout or large-scale finance transformation program
Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders
Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered

Nice To Haves

Hands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context
Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools)
Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and audit ability needs
Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns
PeopleSoft or Oracle certification/accreditation
Change management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teams

Responsibilities

Support the end-to-end P2P product design strategy — from concept through launch and iteration — grounding every design decision in measurable business benefit
Direct the design, modification, and evaluation of P2P solutions across the portfolio (billing, accounts receivable, third-party integrations), guiding teams toward well-defined, optimal outcomes
Partner with Product Owners and Product Support in balancing current-state support with forward design work
Build and maintain a performance framework that provides visibility into design quality, process efficiency, and business value delivered
Present strategic roadmaps and investment cases to Finance Technology leadership and P2P Steering Committee
Guide design of core P2P enhancements including contract asset handling, credit note automation, and client onboarding, ensuring solutions meet requirements with minimal post-deployment defects
Identify and prioritize opportunities to streamline Vendor management and invoice and expense processing and settlement through digitization and automation design, including agentic AI capabilities
Ensure all design decisions support financial close, month-end reporting, and cost assurance requirements across 60+ countries
Design solutions that maintain compliance with regional regulatory requirements and internal controls
Research and propose GenAI use cases across P2P — intelligent cash application, proactive collections optimization, automated dispute resolution, working-capital forecasting — each backed by a feasibility assessment on JLL's internal data/AI platform, validated with Engineering
Build ROI-based business cases for GenAI and automation initiatives in partnership with Finance operations partners, demonstrating measurable impact on DPO, dispute resolution time, and working capital
Make and defend build-vs-buy decisions on AI and automation tooling, with clear recommendations on vendor selection, platform integration, and total cost of ownership
Extend agentic workflow design across integration touchpoints — including procurement Spend Management solutions and third-party banking systems.
Present AI and automation recommendations, with a prioritized roadmap, to Finance Technology leadership
Partner with Enterprise Data & AI teams to assess technical feasibility of AI initiatives and ensure alignment with enterprise AI governance standards
Apply audit and compliance principles (including SOX) to the design of billing and revenue-related workflows
Ensure design deliverables support timely resolution of priority P2P issues and minimize post-deployment errors
Maintain design documentation to the standard required for audit and compliance purposes
Design AI/automation solutions that preserve appropriate financial controls and audit trails
Participate in monthly P2P Steering Committee and quarterly CFT Portfolio Review governance forums