Director of Operations
ReFocus Eye Health • Washington, DC19d • $85,000 - $150,000 • Hybrid
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Director of Operations - Medical Practice - Mid Atlantic
ReFocus Eye Health•Washington, DC
•$85,000 - $150,000•Hybrid
About The Position
ReFocus Eye Health is seeking an experienced Director of Operations to lead multi-site clinical operations across ophthalmology practices in Delaware, Maryland, and Virginia. Reporting to the Senior Vice President of Operations, the role provides strategic leadership and administrative management while supporting financial performance, clinical efficiency, and patient-centered care across the region. The position partners with practice leaders, physicians, clinical teams, and corporate stakeholders to drive operational excellence and clinical growth. The role is hybrid and field-based, with regular local travel between practice sites of up to 50–60%.
Requirements
- At least 3 years of progressive experience in medical practice management and/or healthcare practice operations.
- Reside locally in Delaware, Maryland, or Virginia and be able to travel frequently between regional practice sites.
- Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field.
- Proven experience leading multi-site clinical operations, managing practice leaders, and building high-performing operational teams.
- Demonstrated expertise in budget management, revenue cycle dynamics, and practice analytics.
- Exceptional communication, problem-solving, and relationship-building skills across physician, clinical, and corporate stakeholders.
Nice To Haves
- Ophthalmology or optometry experience.
- Master’s degree, MHA, or MBA.
Responsibilities
- Oversee day-to-day administrative and clinical operations across assigned ophthalmology locations in Delaware, Maryland, and Virginia.
- Partner with the Senior Vice President of Operations to develop and implement standardized policies, operational workflows, and regional best practices.
- Monitor practice performance metrics, KPIs, patient flow, and throughput to improve efficiency and patient satisfaction.
- Drive operational alignment across optical, surgical, general ophthalmology, and subspecialty practices.
- Manage regional budgets, revenue cycle workflows, and operating expenses to support financial profitability.
- Analyze clinical productivity, physician schedules, and staffing models to optimize volume and clinical performance.
- Lead facility management, capital requests, procurement, and vendor relations for the regional practices.
- Direct, mentor, and evaluate Practice Managers and local operational staff, fostering accountability, collaboration, and continuous improvement.
- Collaborate with managing physicians, optometrists, and clinical teams to align administrative functions with high-quality patient care.
- Partner with Human Resources on talent acquisition, onboarding, performance management, retention, and workforce development.
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What This Job Offers
Job Type
Full-time
Career Level
Director
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