Director Of Operations Jobs

About The Position

Requirements

• High school diploma or general education degree (GED)
• 18-Years of age or above
• Possess and maintain Oklahoma Department of Health EMT Certification.
• Possess and maintain National Registry EMT Certification.
• Possess and maintain current Oklahoma motor vehicle operator’s license and be within company guidelines with no more than two (2) moving violations in the past three (3) years.
• Possess and maintain all certifications required by the Medical Control Board and EMSA.
• CPR credentials (as defined by the American Heart Association)
• Hazardous Materials (first responder level)
• Effective communication skills with EMS Field Team Members, EMS Dispatch, EMS Management, allied emergency personnel, and all levels of hospital personnel.
• Effective communication requirements with various levels of healthcare professionals, law enforcement representatives, First Responder organizations, Fire Department personnel, and the public, either formally, informally or through various educational or public relations endeavors.
• Strong English grammar, spelling, and usage skills required, with standards approved by the Medical Director, Clinical Services Manager, and Director of Operations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to draft routine reports and correspondence.
• Ability to speak effectively before groups of customers or Team Members of other organizations.
• Ability to maintain strict and confidential patient and personnel information.
• Must have the ability to maintain composure and tact in stressful situations.
• Demonstrate compassion with a sincere dedication to patient needs and concerns.
• Must always maintain a high level of confidentiality.
• Ability to continue EMS education as required by company policy.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Applies common-sense understanding to conduct instructions furnished in written, oral or diagram form.
• Able to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

• Certificate from college or technical school preferred but not required.

Responsibilities

• Conduct self in an ethical, professional manner; project a positive self/company/system image.
• Must follow the directions of the Clinical Services/Fields Operations Supervisors, System Status Controllers, Operations and Director of Operations.
• Collaborate with physicians, nurses, public safety agencies, the public, and other allied healthcare professionals as the need arises.
• Understand and adhere to all documented clinical standards and clinical performance criteria as set by the Medical Director.
• Adhere to all probationary recommendations, remedial training recommendations, and suggestions for improvement of patient care and job standards.
• Achieve and maintain high levels of patient care and clinical performance by meeting continuing education requirements and by maintaining job performance skills through education and practice.
• Follow medical care practices as documented in EMSA medical protocols and as mandated by the Medical Control Board. The scope of medical practice will be confined to medical practice as defined by the Oklahoma Department of Health unless otherwise specified by directives or protocols from the Medical Director.
• Responsible for overall care and safe transportation of patients assigned to the crew by the System Status Controller.
• Responsible for safe transport of patient to and from ambulance. This includes lifting of patient to and from a backboard, stretcher, or equivalent, and maneuvering patients past any obstacles encountered while moving the patient to the ambulance.
• When assigned as an Emergency Vehicle Operator, the Team Member will be always responsible for and in control of the assigned ambulance and in accordance with approved company policy on safe and efficient ambulance operation.
• Responsible for the care, use, and appearance of assigned ambulance and equipment. Must be familiar with all equipment placement on unit and have a complete, accurate documented inventory of all equipment.
• Must report to assigned shift in a timely fashion as dictated by company policy.
• Must be physically and mentally ready to respond to all calls in time periods as dictated by company policy.
• Must immediately report to appropriate authority any malfunctions and/or damage to any equipment or ambulances whether the crew was using or operating the equipment at the time of the damage or malfunction. A written report must also be submitted in accordance with company policy.
• Must submit a verbal and written report of any injuries sustained to self, co-workers, or patients to appropriate authority and submit to follow-up procedures as dictated by company policy.
• Must follow guidelines and standards as set forth by The Occupational Safety and Health Administration (OSHA), and EMSA Infection Control policies and procedures.
• Must support, properly interpret, and implement any policies, protocols, standard operating procedures, philosophies, or other directives as set forth by EMSA or other regulatory agencies.
• Conforms to dress code and personal hygiene standards.
• Adheres to EMSA’s Vehicle Assignment and Use Policy.
• Punctuality and regular, predictable, reliable, consistent attendance are essential.
• Professionalism, the ability to communicate effectively (verbally and in writing), maintaining confidentiality, exercising sound judgment, being adaptable and flexible, following safety and compliance protocols, being accountable, complying with the Code of Conduct, organizational policies, procedures, practices, and expectations, and performing the core duties of the position either with or without a reasonable accommodation.

Benefits

• Competitive pay with shift differentials for nights and weekends.
• Quarterly bonuses offered
• Opportunities for growth.
• Paid continuing education and licensure.
• Participate in a quality improvement project or special task force.
• Learn the communications side of our business.
• Attend leadership classes.
• Support for professional development.
• 457b retirement account with large employer match.
• Paid time off - accruing from your first day on the job!
• Excellent benefits package including health, dental, and vision insurance with generous employer contributions toward premiums.
• Employer paid life, disability, EAP, and more.