Director Of Operations Jobs

About The Position

Requirements

• 2+ years of successfully managing a team within the events, hospitality, or related industries with a focus on job execution.
• Demonstrate working knowledge of the Tradeshow, Events, Hospitality, Audio Visual, and Convention Industries.
• Strong understanding of sales process and ability to collaborate successfully with the sales team.
• Exhibit the ability to manage multiple complex projects simultaneously within strict deadlines.
• Working knowledge of DOT/Fleet compliance.
• Experience effectively managing and motivating others with ability to recognize development opportunities.
• Understand the importance of coaching, training and disciplinary action when needed.
• Interviewing and employee selection skills.
• High level of computer proficiency.
• Issue resolution, negotiating and problem-solving skills with regards to customers and employees.
• Ability to adapt to and maintain a varying schedule and be on call or work weekends, evenings, and holidays, as needed.
• Proficient written and oral communication skills.
• Recognize the importance of environmental, health, and safety.
• Exceptional time management, organization, and attention to detail.
• Must be able to speak, write, and understand English fluently.
• Possess a valid drivers license and submit to an annual driving record review.
• Must be able to pass written and practical driving tests.
• Must be able to lift 65 pounds.
• Sitting at a desk/computer for hours a day.
• Ability to work safely on stepladders and lifts.
• Standing, lifting, bending frequently and repetitively.
• This position is required to pass a DOT physical.

Nice To Haves

• Degree or secondary education preferred.
• Certification in project management encouraged.
• Knowledge of CRM maintenance preferred.
• Understands general reporting processes including expenses.
• Works well independently and is motivated and results driven.
• Strong Territory Management Skills.
• Strong Presentation Skills.
• Strong Relationship-Building Skills.
• Belief in Excellence.
• Strong Planning Skills.
• Highly ethical with unquestionable integrity and character.
• Position may require some travel.

Responsibilities

• Recruiting, training, leading, and managing Event Installers, Drivers, the Warehouse, and Operations Manager.
• Daily management of all jobs within the market.
• Assuring adherence to company policies and providing accountability for assets, budgets, profitability, personnel, and safe work practices.
• Supporting sales efforts and achieving the highest level of customer service.
• All aspects of event management, leading the team to success for all jobs in their market.
• Assuring verification of details for all orders and transfers within the market.
• Taking customer phone calls, responding to emails, and ensuring that the team performs all job-related functions promptly.
• Quote and confirm orders.
• Ensure accurate scheduling.
• Communicate with the customer about their needs before all events. Confirm scope of work, billing information, dates and times, venue rules, including load-in and labor.
• Resolve customer service issues/complaints with a focus on retention.
• Work with the General Manager to ensure all administrative functions are up to date and accurate.
• Mastery of company products with the ability to train others.
• Training, coaching, and managing operations employees.
• Train Crew Leaders and Installers on all aspects of customer service and safety while instructing them on the best practices for each task.
• Encourage the team in their duties and show them how to improve or refine their abilities to ensure outstanding customer service.
• Ensure all training and record-keeping are up to date.
• Minimize controllable costs.
• Manage labor hours for efficiency.
• Verify safety and government compliance.
• Implement and maintain Standard Operating and Procedures (SOPs), ensuring all critical management controls are in place.
• Communicate company goals and values.
• Verify and ensure local asset management by keeping the employees accountable for their duty of providing the best products and services to the customer.
• Monitor and verify the quality of assets via personal inspections, input from the installation and warehouse teams, and customer feedback.
• Verify the maintenance and upkeep of the market vehicle fleet. Ensure that the fleet is safe, maintained, functional, and in good appearance.
• Arrange the use of rental trucks and equipment as necessary.

Benefits

• Eligible for performance-based incentives in addition to base salary
• Safe Harbor 401k with 5% Employer Match
• PTO and Holiday Pay, including Floating Holiday
• Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability