Director Of Operations Jobs

About The Position

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent combination of education and experience may be considered.
• 5 or more years of progressive IT experience, including experience in infrastructure, operations, systems administration, network services, cloud platforms, or enterprise technology leadership.
• 3-5 years of people leadership experience, including managing technical teams, vendors, and cross-functional initiatives.
• Demonstrated experience with enterprise infrastructure environments, including networks, servers, storage, virtualization, cloud services, identity and access management, endpoint management, monitoring, and backup/recovery solutions.
• Strong understanding of IT service management practices, change management, incident management, disaster recovery, business continuity, and operational risk management.
• Knowledge of cybersecurity principles, compliance expectations, audit requirements, data protection, and infrastructure security best practices.
• Strategic leadership with the ability to translate business needs into practical, adaptable technology solutions.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders and influence decision-making.
• Strong analytical, problem-solving, prioritization, and decision-making skills in complex and time-sensitive situations.
• Ability to lead through change, manage competing priorities, and drive accountability across teams and vendors.
• Customer-service mindset with a commitment to operational excellence, continuous improvement, and measurable outcomes.
• Strong team leader committed to the organization's values, culture, and objectives.
• Able to synthesize complex ideas and data to formulate plans and actions.
• Able to foster and build relationships internally and externally.

Responsibilities

• Develop and execute the IT infrastructure and operations strategy in alignment with company goals.
• Lead the teams responsible for network infrastructure, server and storage platforms, cloud services, data center operations, telecommunications, endpoint services, service desk, and enterprise operations.
• Ensure availability, performance, reliability, and capability of critical systems, applications, and infrastructure services.
• Evaluate emerging technologies and recommend solutions that improve security, performance and the capacity of company systems.
• Lead infrastructure transformation initiatives and enterprise technology projects.
• Establish and maintain IT operational policies, standards, procedures, controls, and service-level expectations.
• Oversee cybersecurity operations in partnership with leadership, including access controls, vulnerability management, incident response readiness, disaster recovery, and business continuity planning.
• Manage infrastructure modernization initiatives, including automation, system upgrades, and technology refresh planning.
• Ensure infrastructure capacity planning and performance management.
• Partner with business leaders and cross-functional teams to understand technology needs, prioritize initiatives, and deliver effective solutions.
• Understand and live by Company mission, vision, values, guiding principles, and house rules.
• Negotiate contracts and service agreements with technology vendors and service providers.
• Any additional duties as assigned.