Director of Operations

TricorBraun•Denver, CO

1d•$100,000•Hybrid

About The Position

TricorBraun is hiring a Director of Operations to lead its Customer Service and Graphics teams and strengthen coordination across Sales, Manufacturing, Supply Chain, and Operations. The role focuses on developing people, removing barriers between teams, improving processes, and helping deliver an exceptional customer experience. The Director will improve the flow of work from customer requirements and artwork through order execution, production, and delivery, while supporting business performance and growth.

Requirements

10+ years of progressive operations or business management experience, including experience leading teams.
Bachelor’s degree or equivalent relevant experience.
Experience bringing together customer-facing and operational or manufacturing teams.
Strong business and financial acumen, including forecasting, budgeting, profitability, and process improvement.
A track record of improving processes that cross multiple functions.
A collaborative, hands-on leadership style and a passion for developing people and leading change.

Nice To Haves

Experience in packaging, labels, print, graphics, artwork, or customized manufacturing is strongly preferred.
Experience with Microsoft Dynamics 365, Epicor, or similar business systems is a plus.

Responsibilities

Lead, coach, and develop Customer Service, Graphics, and operational teams.
Connect Sales, Customer Service, Graphics, and Manufacturing by creating stronger processes and clearer handoffs.
Improve the flow of work from customer requirements and artwork through order execution, production, and delivery.
Partner with Sales on customer commitments, forecasting, pricing, profitability, and execution.
Identify opportunities to simplify processes, improve responsiveness, reduce rework, and improve the customer experience.
Lead continuous improvement efforts across service, quality, productivity, and operational performance.
Use financial and operational data to manage budgets, costs, profitability, and business performance.
Partner with Supply Chain, Finance, Manufacturing, and other teams to solve challenges and support growth.
Build a culture of accountability, collaboration, and continuous improvement.