Regional Director of Operations

Parker's Kitchen•Savannah, GA

About The Position

The Regional Director of Operations provides leadership for the company’s operations functions and drives sales and profitability by leading a field organization toward company goals and future growth. The role oversees store operations, improves operational systems and processes, and coordinates effectively between store sites and corporate support functions. The Regional Director supervises 7 to 8 District Leaders, supports store leaders, and is accountable for customer service, operational excellence, and professional development across stores and kitchens. The role also ensures stores and kitchens deliver on the company’s “fast, fresh, and friendly” service expectations.

Requirements

Bachelor’s degree, or 5 years of operations and management experience or training, or an equivalent combination of education and experience.
Valid driver’s license.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
Commitment to high professional ethical standards and a diverse workplace.
Ability to work effectively in a fast-paced, family-focused, and community-minded environment.
People-management skills, openness to direction, collaborative work style, and commitment to completing work.
Ability to challenge and debate issues of importance to the organization and consider situations from several points of view.
Persuasiveness with details and facts, and ability to delegate responsibilities effectively.
Ability to write reports, business correspondence, procedure manuals, and employee discipline documents.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to read, analyze, and interpret business periodicals, profit and loss statements, professional journals, technical procedures, and governmental regulations.
Ability to calculate figures and amounts such as discounts, proportions, and percentages.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.

Responsibilities

Oversee all aspects of store operations, including marketing compliance, inventory management, audits, environmental compliance, and employee management.
Improve operational systems, processes, and policies to support the company mission, including management reporting, information flow, business processes, and organizational planning.
Recruit, develop, and retain a collaborative team with clear objectives and strategies.
Improve the effectiveness and efficiency of operations and coordination between store sites and corporate support functions.
Motivate and drive operations initiatives that contribute to strategic goals and long-term operational excellence.
Ensure stores monitor competitor gas prices and notify the fuel-pricing analyst as needed.
Ensure store audits are completed and comply with company guidelines, including cash, SCO, lottery vending, ATM, and cigarette audits.
Oversee systems, controls, planning, and labor management compliance.
Conduct weekly operations meetings with District Leaders.
Assess weekly store performance reports, identify data deviations, and develop action plans using metrics including inside sales, identified category sales, fuel gallons, cents per gallon, cash audits, and store audits.
Assist store leaders with employee discipline, development, and store meetings as needed.
Work with department heads to ensure company compliance and maintain stores in excellent condition.
Ensure every store and kitchen delivers best-in-class customer service, operational excellence, and professional development for field leadership.
Supervise 7 to 8 District Leaders.