Regional Director of Operations

PACE Southeast Michigan•Southfield, MI

About The Position

The Regional Director of Operations leads operational management across all centers in an assigned region at PACE Southeast Michigan. The role is accountable for participant care quality, regional financial performance, and a positive team member culture, and oversees the plans, systems, processes, and people that support effective center operations. The Regional Director supervises, coaches, and develops Center Directors, strengthening leadership, accountability, and operational performance. Working with the other Regional Director of Operations and organizational support departments, this leader promotes consistent standards, services, practices, and leadership across centers. The position also translates organizational strategies into regional operational plans, manages assigned projects, and supports growth, enrollment, and retention goals.

Requirements

Bachelor’s degree in healthcare administration, business, nursing, or a related field, or equivalent professional experience.
At least five years of progressive operational leadership experience in healthcare, including leadership of a center, comparable site, or department.
Experience supervising and developing other leaders.
Experience managing operating budgets.
Strong financial analysis skills, including interpreting financial statements, comparing center performance, identifying concerns, and explaining financial concepts to other leaders.
Working knowledge of Medicare, Medicaid, and applicable state and federal healthcare program requirements.
Ability to interpret dashboards and operational data, identify trends and performance gaps, and determine improvement priorities.
Strong leadership and coaching skills, including the ability to balance accountability with trust, respect, and team morale.
Excellent written and verbal communication skills, including the ability to explain complex information clearly and adapt communication to different audiences.
Strong negotiation, conflict resolution, relationship-building, and influencing skills.
Sound judgment and problem-solving skills, including balancing participant needs, care quality, financial performance, and workforce needs.
Strong organizational and prioritization skills, including managing competing demands across multiple locations and responding to changing operational needs.

Nice To Haves

Master’s degree in a related field, or additional equivalent professional experience.
Knowledge of PACE.
Experience in PACE, managed care, or another value-based care setting.

Responsibilities

Directly supervise, coach, and develop Center Directors, setting goals, providing feedback, evaluating performance, and holding leaders accountable for results, quality, and conduct.
Promote a high-performing, engaged workforce and a culture aligned with PACE SEMI’s mission, values, and Ten Principles; address performance and culture concerns respectfully and promptly.
Partner with Human Resources and Organizational Development on leadership development and succession planning, and promote diversity, equity, and inclusion.
Lead operations across all centers in the assigned region to support high-quality participant care, collaborative teamwork, effective processes, and efficient resource use.
Coordinate with the other Regional Director of Operations to maintain consistent standards, processes, participant activities, support services, and leadership practices.
Develop and implement programs and operational improvements that strengthen participant services and team member engagement; maintain a regular presence in centers to assess needs and guide improvement.
Own regional financial performance by reviewing monthly center and regional reports, comparing results, identifying trends and gaps, and taking corrective action.
Monitor enrollment, retention, attendance, utilization, productivity, and cost per participant, and lead corrective action when performance falls short of targets.
Partner with the Chief Financial Officer on annual operating and capital budgets and ensure the region meets approved budgets and financial benchmarks.
Develop Center Directors’ ability to interpret financial reports, manage resources, and make sound operational decisions; use financial and operational analysis to recommend staffing, resource allocation, and investments to executive leadership.
Build a culture of quality care, advance regional quality assurance and improvement priorities, and ensure corrective actions are completed across centers.
Partner with the Quality Assurance Director to support compliance with quality standards, program requirements, certifications, laws, and regulations, and to maintain audit and survey readiness.
Partner with the Human Resources Manager on operational policies, procedures, and protocols for direct participant care and support services.
Partner with Education and Quality teams to plan ongoing education that strengthens team member competence, skills, and service quality.
Serve on the leadership team, translate PACE SEMI strategies and goals into regional operational plans, and be accountable for established outcome measures.
Contribute to regional growth, enrollment, and retention strategies.
Lead assigned regional and organization-wide operational projects, ensuring expected outcomes are achieved on time and within budget.
Perform other duties as assigned.