Director of Cloud Operations (US Neocloud)

Mirantis • Austin, TX

20h

About The Position

Mirantis delivers and operates infrastructure for AI neoclouds, including GPU-dense data centres, Kubernetes-based platforms, and operational services. As part of a follow-the-sun leadership model, the Director of Cloud Operations owns day-to-day operations for the US time zone and is accountable for uptime, incident response, capacity, and customer outcomes. The role leads a team of engineers and operators while remaining technically engaged enough to make sound decisions during incidents.

Requirements

• 10+ years of experience in infrastructure or cloud operations.
• 5+ years of experience leading technical teams.
• At least 2 years of experience managing managers or multi-site teams.
• Experience managing teams operating AI/GPU infrastructure at scale, such as NVIDIA H100/H200/GB200-class or equivalent, including InfiniBand or RoCE fabrics, DCGM, and scheduler/orchestration layers such as Kubernetes or Slurm.
• Strong conventional infrastructure background, including Linux, networking, storage, virtualisation or bare-metal provisioning, and power and cooling fundamentals.
• Production experience with Kubernetes and associated tooling, including observability, GitOps, and infrastructure as code.
• Track record of running a NOC or SRE function with defined SLAs, on-call rotations, and formal incident management such as ITIL or equivalent.
• Experience working directly with customers or tenants during incidents, including at executive level.
• Ability to read and challenge technical designs and explain operational trade-offs to non-technical stakeholders.

Nice To Haves

• Experience at a neocloud, GPU cloud, hyperscaler, colocation, or managed services provider.
• Familiarity with bare-metal lifecycle tooling such as Metal3, MAAS, Ironic, or similar, and multi-tenant GPU platforms.
• Experience building or scoping managed-service offerings, including SLAs and pricing inputs.
• Experience with Prometheus, Grafana, VictoriaMetrics, OpenTelemetry, or comparable observability stacks.
• Certifications such as CKA/CKAD, ITIL 4, or relevant NVIDIA credentials.

Responsibilities

• Own operational delivery for US neocloud customers, including availability, SLAs, incident and problem management, and change control.
• Lead and develop the US operations team, including engineers, NOC/SRE staff, and site-level coordinators; set hiring plans, on-call structure, and performance standards.
• Run GPU cluster operations, including health monitoring, firmware and driver lifecycle, fabric and storage performance, node replacement, and capacity planning.
• Serve as the leadership escalation point for major incidents and lead communications with customer executives.
• Work with customer data centre and engineering teams to define runbooks, handover processes, and operating models.
• Work with Sales, Solutions Engineering, and Product to scope operational services, support pricing, and resolve delivery risks before contracts are signed.
• Define and report operational KPIs, including uptime, MTTR, ticket ageing, GPU utilisation, and SLA attainment, to Mirantis leadership and customers.
• Manage vendor relationships with hardware, networking, and data centre providers.
• Improve operations through automation, standard tooling, and a single operational view across sites.
• Coordinate with European and APAC operations teams to provide follow-the-sun coverage and consistent practices.
• Set clear priorities and hold the team accountable for them.
• Hire and develop people, and build a team from a small base.
• Make decisions under pressure and take ownership of outcomes.
• Communicate plainly with engineers, customers, and executives.
• Work across Customer Success, Sales, Engineering, and Product without requiring formal authority.

Benefits

• Competitive compensation package with a strong benefits plan.
• Work with an established leader in the cloud infrastructure industry and passionate, talented colleagues serving Fortune 500 and Global 2000 customers.
• Opportunity to contribute to cutting-edge, open-source innovation.
• Work in a high-energy company environment that values openness, collaboration, risk-taking, and continuous growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed