MHMG Regional Director of Operations- Katy/Cypress

Memorial Hermann Health System•Salt Lake City, UT

About The Position

The Regional Director of Operations is responsible for the regional operations and fiscal responsibilities of assigned physician practices. Key areas include operations, revenue and expense management, capital planning and application, staffing, performance reporting, supply chain, and collaboration with system and support services. The role also promotes positive relations among medical staff and personnel. The position directs day-to-day functions across physician practices through Practice Managers, maintains efficient and cost-effective operational support for physicians, and collects and reports performance data. It participates in operational planning, implements objectives and strategies, monitors execution, and recommends adjustments. The role develops business plans and budgets, anticipates staffing and financial resource needs, and supports a productive, cooperative workforce. The Regional Director reinforces compliance with applicable state and federal regulations, corporate standards, and company policies. The role promotes a clear operational vision, staff development, safe and quality patient care, and compassionate, personalized and efficient experiences for patients and colleagues.

Requirements

Bachelor's degree required.
Seven years of progressive ambulatory/outpatient or inpatient operations experience, including three years of supervisory experience; five years of experience for candidates with a master's degree, including three years of supervisory experience.
Experience in a multi-practice or multi-site environment.
Strong written and verbal communication skills.
Ability to communicate effectively with physicians, employees, senior management, outside counsel, vendors, and insurance companies.
Strong leadership skills and ability to inspire and motivate staff at all levels toward a common objective.
Ability to lead by example and foster trust and cooperation.
Ability to formulate strategies and action plans to accomplish business objectives.
Experience developing, implementing, and executing an operational plan.
Basic understanding of physician office operations, including business office functions, human resource management, financial reporting, budgeting, customer service, and third-party reimbursement.
Familiarity with regulatory aspects of Medicare, OSHA, HIPAA, and other compliance-related activities.
Experience developing new professional and ancillary services and starting up new practices and offices.
Ability to perform duties in a manner that promotes quality patient care and customer satisfaction, safety, cost efficiency, and continuous quality improvement.

Nice To Haves

Master's degree in Healthcare Administration, Business Administration, or a related field.

Responsibilities

Direct and coordinate day-to-day functions within physician practices through the Practice Managers of the operational units.
Maintain policies, personnel, systems, and processes that support proficient and cost-effective physician practice operations.
Collect and report data used to measure performance and maintain an optimal practice setting.
Participate in operational planning initiatives that support MHMG's mission and goals.
Implement objectives, strategies, and tactics established through the planning process; monitor execution and communicate its effectiveness, recommending adjustments as needed.
Develop business plans that define future human and financial resource needs for each operational unit.
Assist with developing and adhering to regional business-unit budgets and projecting practice resource needs.
Anticipate resource needs and manage contingencies that minimize the impact of external factors.
Maintain a work environment that enables employees to maximize their talents and performance and promotes teamwork, trust, and cooperation.
Ensure supervised employees understand how their performance is perceived and provide guidance on improving it.
Promote compliance with applicable state and federal regulations and reinforce the standards in the Corporate Code of Conduct and company policies and procedures.
Reinforce an operational vision that supports MHMG business objectives and motivates employees.
Promote professional growth and development, including mandatory and continuing education and skills competency.
Ensure safe care for patients, staff, and visitors and adhere to Memorial Hermann policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and quality of service.
Support department goals, serve as a preceptor, mentor, and resource to less experienced staff, and model Memorial Hermann service standards.
Perform other duties as assigned.