Director of Operations

Uline•San Bernardino, CA

19d•Onsite

About The Position

Uline is seeking a Director of Operations to lead its Ontario, California campus, a 2-million-square-foot facility with more than 700 employees across multiple teams. The Director will shape strategy, optimize performance, and ensure high levels of customer service across warehouse, customer service, and sales operations. This role provides executive-level leadership and partners with corporate leaders to align campus operations with overall business objectives.

Requirements

Bachelor's degree.
At least 15 years of experience leading large employee teams of 500 or more across multiple functional disciplines.
Proven ability to recruit, develop, and retain high-performing leaders.
Strong background in operational leadership, performance management, and data-driven decision-making in a fast-paced, high-performance environment.

Nice To Haves

MBA preferred.
Experience in B2B or e-commerce environments.

Responsibilities

Provide executive-level leadership across warehouse, customer service, and sales operations, driving results and upholding company standards.
Build, develop, and lead a team of more than 700 employees, including senior leaders, with a focus on performance, accountability, and long-term talent development.
Use data and reporting to identify improvement opportunities and maintain best-in-class service levels.
Establish clear goals and expectations across all levels, reinforcing company standards and a customer-first culture.
Lead operational audits, performance reviews, and continuous improvement efforts across functions.
Partner with corporate leaders to align strategy with overall business objectives.