Director of Operations

Dental Office • Carrollton, TX

8d

About The Position

MB2 Dental, a Dental Partnership Organization founded in 2007 and based in Carrollton, Texas, is hiring a Director of Operations. The role provides strategic oversight and mentorship of operations and is directly responsible for the operational and financial success of multiple dental practices in assigned areas. The position serves operating dentist owners by holding direct reports accountable for day-to-day practice operations, addressing immediate needs, and positioning practices for growth.

The Director of Operations is expected to bring skills in annual budgeting, strategic planning, project management, talent calibration, growth and development planning, financial statement analysis, communication, and modeling professional, ethical, high-standard behavior. The role partners with practice owners, corporate departments, and executive leadership to improve operational performance and develop sustainable, scalable programs. Travel of up to 50% is required.

Requirements

• Bachelor’s degree required.
• At least 5 years of upper-level management experience.
• Detail-oriented with strong organizational skills.
• Skilled in delegation and remote management.
• Excellent communication skills and ability to communicate clearly with all levels of the organization.
• Able to travel up to 50% of the time.

Nice To Haves

• Dental office management experience preferred.
• Specialty knowledge preferred.

Responsibilities

• Model outstanding client service, including superior written, verbal, and other communication.
• Identify team members’ strengths and areas for improvement in leadership and management skills.
• Train, coach, and mentor team members to achieve service excellence.
• Interview, hire, and retain talent in partnership with Human Resources to meet staffing needs, reduce turnover, and support team members’ growth.
• Onboard team members so they integrate into the business while meeting business needs.
• Train operations team members to perform duties accurately and on time; audit their work and provide additional training as needed.
• Partner with operating owners and executive leadership on operational decisions that benefit the dental practices.
• Analyze key performance metrics and develop action plans to lead and grow the multi-unit business within an assigned territory.
• Review operating performance and implement corrective action as needed, while creating and executing long-term strategic plans.
• Partner with corporate departments and executive team members to design sustainable, scalable programs.
• Organize projects, initiatives, and programs using project charters; provide timely updates in regular meetings and tailor communications to specific audiences.
• Assess practice needs and strategically plan improvements.
• Hold team members accountable for annual training requirements, performance reviews, and other company requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Director