Director, Grant Management & Revenue Operations

Points Of Light Institu•Atlanta, GA

3d•$85,000 - $105,000•Remote

About The Position

The Director, Grant Management & Revenue Operations leads enterprise processes for philanthropic grants and earned-income agreements from proposal development through implementation and closeout. Reporting to the Senior Director, Enterprise Operations, the Director builds and refines grant administration and financial workflows, partnering with Finance to establish grant accounting processes in Blackbaud as the grant portfolio grows. The Director works with Development, Corporate Programs/Business Development, Finance, delivery leaders, and Salesforce teams to clarify commitments, monitor performance, and resolve risks. The role supervises the Senior Manager’s day-to-day grant and contract administration and leads ongoing staff training and process adoption. The ideal candidate brings analytical judgment, influence, and people leadership, with an adaptable approach to building and improving processes. Points of Light is a remote-first organization. The role may be based anywhere in the U.S. Eastern or Central time zones in a market with a major airport; Washington, DC is preferred. The organization describes its environment as fast-paced and collaborative, valuing innovation, dedication, teamwork, respectfulness, and solution-oriented work.

Requirements

Bachelor’s degree or equivalent relevant experience.
At least 8 years of progressively responsible experience in grant management, revenue operations, nonprofit operations, or a related function.
Demonstrated experience designing and implementing grant management and grant accounting processes with Finance, including restricted grants, financial documentation, and reconciliation.
Experience supervising staff, leading cross-functional initiatives, developing procedures, and training colleagues through process or system changes.
Working proficiency with Salesforce or comparable CRM software and Microsoft 365, particularly Excel, SharePoint, and Teams.
Experience improving workflows across financial, CRM, and collaboration systems.
Ability to create a welcoming work environment for all.
Strong project management, process design, and analytical judgment, with attention to agreements, financial information, and deadlines.
Adaptability and comfort with ambiguity, including willingness to test approaches and incorporate feedback while maintaining accountability.
Excellent communication, facilitation, and influence skills, including the ability to teach colleagues with varying experience and drive adoption across teams.
Ability to prioritize competing needs, resolve issues, and coach staff in a collaborative, respectful environment.
Commitment to continuous improvement, integrity, discretion, and Points of Light’s mission.

Nice To Haves

Hands-on experience configuring or implementing grant accounting workflows in Blackbaud.
Relevant certification or advanced training in project management, process improvement, or grants management, such as PMP, Lean Six Sigma, or CGMS.
Asana experience.

Responsibilities

Lead the enterprise grant and earned-income operations function, establishing workflows, priorities, capacity, owners, handoffs, service levels, escalation paths, and visibility by initiative, line of business, and revenue category.
Design, implement, and refine restricted grant management processes, controls, documentation, reporting, and cross-department responsibilities in partnership with Finance and delivery leaders.
Partner with Finance to implement grant accounting workflows in Blackbaud, including grant setup, budgets, coding and allocation, restriction tracking, reconciliation, and reporting; translate Finance-approved requirements into practical system processes.
Manage proposals from intake through approval and handoff, coordinating kickoffs, scope, staffing and cost inputs, owners, deadlines, and resolution of delays.
Maintain pricing models and proposal-budget templates with delivery-team input and Finance approval; ensure alignment with delivery requirements and funder restrictions.
Prepare deal decks and lead documented reviews for material or nonstandard opportunities; secure approvals and route exceptions and material changes through authorized review.
Manage fundraising and earned-income agreements through Finance-led enterprise contract review, coordinating business terms, approvals, execution, and amendments; retain executed agreements in Salesforce.
Oversee post-award kickoffs, consolidated plans, calendars, and handoffs, confirming approved budgets, funding assignments, owners, deliverables, reporting requirements, and payment triggers.
Ensure timely and complete time and milestone documentation for Finance’s invoicing, restricted-fund accounting, and revenue recognition; coordinate funder and client reports with delivery owners and relationship managers.
Oversee operational records and administrative closeout after confirmation from accountable program and Finance owners.
Consolidate portfolio updates into monthly reports comparing progress with approved proposals, plans, budgets, and Finance’s official results and forecast; monitor proposed and actual contract profitability using Finance-validated assumptions and results.
Support Finance-led reconciliation, resolve operational and financial reporting gaps, track corrective actions, and escalate missed commitments, restrictions, material variances, and unresolved risks.
Hire, onboard, coach, and supervise the Senior Manager; establish goals, provide feedback, and support development and accountability.
Deliver role-based training on grant administration, financial workflows, and systems; maintain procedures and job aids, monitor adherence, and coordinate corrective action with department leaders.
Adapt and improve processes as requirements, systems, and organizational needs evolve; define enhancements with Salesforce Administration and CRM enablement teams while respecting their platform governance and technical ownership.
Lead or support time-bound cross-functional Tiger Teams as assigned, with a defined purpose, executive sponsor, scope, capacity plan, and end date.