Director, Grant Management & Revenue Operations

Points Of Light Institu • Atlanta, GA

2d • Remote

About The Position

Points of Light is a nonprofit organization dedicated to increasing volunteer service and engaging people in service across communities worldwide. The Director, Grant Management & Revenue Operations leads enterprise processes for philanthropic grants and earned-income agreements, from proposal development through implementation and closeout. Reporting to the Senior Director, Enterprise Operations, the Director develops and improves grant administration and financial workflows, including partnering with Finance on grant accounting processes in Blackbaud as the grant portfolio grows. The role works closely with Development, Corporate Programs/Business Development, Finance, delivery leaders and Salesforce teams to clarify commitments, monitor performance and resolve risks. It supervises the Senior Manager responsible for day-to-day grant and contract administration and leads staff training and adoption of processes.

The Director leads separate grant and earned-income workflows; designs restricted-grant processes and controls; and partners with Finance to translate approved accounting requirements into practical Blackbaud workflows. The role manages proposal coordination, pricing models, budgets and approvals, while ensuring alignment with delivery needs and funder restrictions. It oversees agreement administration, post-award planning, reporting coordination, operational records and closeout. The Director also consolidates portfolio performance updates, supports Finance-led reconciliation, tracks corrective actions and escalates significant risks and variances to accountable leaders.

The position supervises and develops the Senior Manager, provides role-based training, maintains procedures and job aids, and improves processes as requirements, systems and organizational needs change. It may lead or support time-bound cross-functional project teams as assigned. Points of Light describes its culture as fast-paced and collaborative, valuing innovation, dedication, teamwork, respectfulness and solution-oriented work.

This is a remote-first position open to candidates located anywhere in the United States in the Eastern or Central time zone, in a market with a major airport; Washington, DC is preferred. The salary range is $85,000–$105,000.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• At least 8 years of progressively responsible experience in grant management, revenue operations, nonprofit operations or a related function.
• Demonstrated experience designing and implementing grant management and grant accounting processes with Finance, including restricted grants, financial documentation and reconciliation.
• Experience supervising staff, leading cross-functional initiatives, developing procedures and training colleagues through process or system changes.
• Working proficiency with Salesforce or comparable CRM software and Microsoft 365, particularly Excel, SharePoint and Teams.
• Experience improving workflows across financial, CRM and collaboration systems.
• Strong project management, process design and analytical judgment, with attention to agreements, financial information and deadlines.
• Excellent communication, facilitation and influencing skills, including the ability to teach colleagues with varying experience and drive adoption across teams.
• Ability to prioritize competing needs, resolve issues and coach staff in a collaborative, respectful environment.
• Ability to create a welcoming work environment for all.
• Commitment to continuous improvement, integrity, discretion and Points of Light’s mission.

Nice To Haves

• Hands-on experience configuring or implementing grant accounting workflows in Blackbaud.
• Relevant certification or advanced training in project management, process improvement or grants management, such as PMP, Lean Six Sigma or CGMS.
• Asana experience.

Responsibilities

• Lead enterprise grant and earned-income processes, establishing priorities, capacity, owners, handoffs, service levels and escalation paths.
• Design, implement and refine restricted-grant management processes, controls, documentation, reporting and cross-department responsibilities.
• Partner with Finance to implement grant accounting workflows in Blackbaud, including grant setup, budgets, coding and allocation, restriction tracking, reconciliation and reporting.
• Manage proposals from intake through approval and handoff, coordinating scope, staffing, costs, owners, deadlines and resolution of delays.
• Maintain pricing models and proposal-budget templates with delivery-team input and Finance approval; ensure alignment with delivery requirements and funder restrictions.
• Prepare deal decks and lead documented reviews for material or nonstandard opportunities; secure approvals and route exceptions and material changes for authorized review.
• Coordinate business terms, approvals, execution and amendments for fundraising and earned-income agreements through Finance-led enterprise contract review; retain executed agreements in Salesforce.
• Oversee post-award kickoffs, consolidated plans, calendars and handoffs, confirming budgets, funding assignments, owners, deliverables, reporting requirements and payment triggers.
• Ensure timely and complete time and milestone documentation for Finance invoicing, restricted-fund accounting and revenue recognition.
• Coordinate funder and client reports, with delivery owners responsible for content and relationship managers reviewing and submitting communications.
• Oversee operational records and administrative closeout after confirmation from accountable program and Finance owners.
• Consolidate updates into monthly portfolio reports comparing progress with approved proposals, plans, budgets and Finance’s official results and forecast.
• Monitor proposed and actual contract profitability using Finance-validated assumptions and results; support Finance-led reconciliation and resolve operational and financial reporting gaps.
• Track corrective actions and escalate missed commitments, restrictions, material variances and unresolved risks to accountable leaders and the Senior Director, Enterprise Operations.
• Hire, onboard, coach and supervise the Senior Manager; establish goals, provide feedback and support development and accountability.
• Deliver ongoing role-based training for Finance and enterprise staff on grant administration, financial workflows and systems.
• Maintain procedures and job aids, monitor adherence, and coordinate corrective action with department leaders.
• Adapt and simplify processes using feedback and performance data while maintaining controls; define enhancements with Salesforce Administration and CRM enablement teams.
• Lead or support time-bound cross-functional project teams (Tiger Teams) as assigned, with a defined purpose, executive sponsor, scope, capacity plan and end date.

Benefits

• Robust paid time off program: 18 days, increasing to 20 days after three years of service.
• 10 holidays, plus organization closure from December 25 through January 1.
• Medical, dental and vision benefits.
• Free life insurance.
• Long-term and short-term disability coverage.
• 403(b) program with employer match.
• Parental leave.
• One day of volunteer time off per month.

What This Job Offers

• Job Type: Full-time
• Career Level: Director