Director of Event Operations

Marriott•Chula Vista, CA

6h•$141,000 - $184,000

About The Position

The Director of Event Operations manages daily event service, banquet, and event technology operations and staff. The role oversees the event operations team, including Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers. The Director ensures a high level of service throughout the event phase, maximizes revenue through up-selling, manages costs to maximize profit, and is accountable for guest and employee satisfaction and the department’s financial performance. The position works with the management team on business plans and long-term strategies, establishes departmental goals, oversees event logistics and related administrative processes, and ensures spaces, equipment, and inventory are maintained. It manages budgets and operational effectiveness, consults with customers about event requirements, leads event teams and meetings, coordinates with internal departments and external stakeholders, and handles staffing, communication, and human resources activities. The role also supports safety procedures, required certifications, food-handling and sanitation standards, and applicable policies and regulations.

Requirements

High school diploma or GED and 4 years of experience in event management, food and beverage, sales and marketing, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in one of those areas.

Responsibilities

Work with the management team to develop and implement the business plan and long-term strategies for event operations.
Establish and monitor measurable departmental goals and champion standards, policies, and procedures.
Oversee event logistics, event-phase administrative processes, and transitions between event phases for the service delivery team.
Ensure function spaces and associated back-of-house areas are clean and maintained; ensure furniture and equipment are maintained and inventory levels follow corporate guidelines.
Communicate and execute departmental and property emergency procedures and ensure staff receive safety training.
Participate in MVP audits and technician level certification, and ensure employees maintain required certifications.
Assist with implementing and executing event-related corporate initiatives and promotions.
Keep the department within budget and adjust expenditures according to revenues.
Monitor trends in event management, integrate them into operations in a timely manner, and review operational effectiveness annually, making appropriate adjustments.
Consult with customers to determine objectives and requirements for meetings, conferences, conventions, and other events.
Demonstrate leadership in guest hospitality and customer service, create a positive atmosphere for guest relations, and support retention and business growth through referrals and repeat events.
Lead execution of Event Operations activities, lead event management and operations meetings, and coordinate Event Operations members of Event Delivery teams.
Work with the culinary team to ensure compliance with food-handling and sanitation standards, and with Human Resources to ensure compliance with applicable laws and regulations.
Ensure regular, ongoing communication across event operations and communicate effectively with other property departments.
Maintain strong working relationships with guests and clients, vendors, and competitors.
Review staffing levels to meet guest-service and operational needs; work with direct reports to review scheduled events and troubleshoot potential challenges or conflicts.
Attend pre-event meetings to understand group needs, set expectations, and communicate critical information to the Event Operations Team.
Ensure disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.