Director of Operations

Securitas Security Services•South Bend, IN

19d•$105,000 - $120,000

About The Position

The Director of Operations provides operational leadership for a designated area and reports to the Area Vice President (AVP). The role integrates operations with other Branch functions, manages shared services for multiple Branches, and serves as a key operational resource to the AVP in meeting short- and long-term business objectives. The Director ensures quality service delivery, efficient operations, profitability, client satisfaction, and client and employee retention. The position carries full operational and profit-and-loss responsibility for its designated portfolio of business and coordinates new client transitions. The Director oversees service quality and operational performance; manages shared services and resolves cross-Branch issues; analyzes financial and operational indicators; meets with client representatives and supports client contracts and start-ups; recruits, develops, and directs staff; and develops the budget with the AVP. The role also ensures compliance, authorizes expenditures, oversees equipment and vehicle readiness, maintains required records, and ensures effective scheduling and labor-cost control. The position requires regular travel to client sites, regular use of a vehicle, and on-call responsiveness to emergencies and incidents at all hours. Duties may involve site surveys, presentations, meetings, handling confidential information, and lifting up to 25 pounds. Securitas USA describes its values as Integrity, Vigilance, and Helpfulness and states its commitment to equal employment opportunity and reasonable accommodation.

Requirements

Must be at least 18 years of age.
Must have a reliable means of communication, such as a pager or phone.
Must have a reliable means of transportation, public or private.
Must have the legal right to work in the United States.
Must be able to speak, read, and write English.
Must have a high school diploma or GED.
Must be willing to participate in pre-employment screening, including a drug screen and background investigation.
Associate’s degree in a field related to the security industry and/or business management, plus at least 2 years of security industry experience and 5 years of supervisory experience, or an equivalent combination of education and experience sufficient to perform the essential functions. Relevant experience may substitute for education at one calendar year of experience for one academic year of education.
Knowledge of security operations.
Knowledge of business operations management and human resources administration.
Ability to use a personal computer and spreadsheet software.
Ability to synthesize business and financial data and develop solutions.
Planning, organizing, and leadership skills.
Oral and written communication skills.
Strong customer service and service delivery orientation.
Ability to interact effectively across social levels and diverse cultures.
Ability to lead effectively and contribute as a team member.
Ability to take initiative and achieve results.
Ability to handle multiple tasks concurrently and sensitive, confidential information.
Ability to maintain composure when dealing with authorities, executives, clients, staff, media, and the public, including in urgent and pressured situations.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
Regular use of a vehicle and frequent travel to client sites for presentations, meetings, and site surveys.
Regular talking and hearing; close and distance vision and ability to adjust focus.
Frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Occasional walking, reaching, stooping, kneeling, crouching, and crawling while conducting site surveys.
Ability to direct, motivate, train, coach, and discipline staff positively and to read and analyze reports and financial data, including through computer use.

Responsibilities

Ensure high-quality customer service, provide regular updates to the AVP, evaluate service quality, and initiate corrective action when needed.
Manage shared services for other Branches, coordinate service requirements with Branch Managers and Area management, resolve operational issues, and supervise staff providing payroll, accounts receivable, HR, and other services.
Resolve operational issues to ensure effective coordination with other Branch functions and alignment with the AVP’s vision and leadership.
Analyze operational and financial indicators to improve Area performance and ensure profitable operations with full profit-and-loss accountability.
Meet regularly with client representatives, provide status updates, address actual or potential problems, negotiate client contracts, support client start-ups, conduct security planning, assessments and surveys, and review and update post orders.
Recruit, select, orient, train, and develop staff with Area and Region management; plan, assign, and direct work; coach employees; and carry out disciplinary actions as necessary.
Develop and administer the budget in collaboration with and with input from the Area Vice President.
Maintain a positive, professional environment in compliance with applicable laws, regulations, policies, and procedures, and ensure staff understand and comply with them.
Authorize appropriate expenditures, including equipment, supplies, and vehicles; ensure vehicle maintenance and driver training; maintain adequate inventory of uniforms, radios, and other items; and maintain and submit payroll records and other required information.
Ensure scheduling meets client requirements while controlling labor costs, and review site reports to confirm post orders and client directions are followed.
Provide input to company, Region, and Area initiatives and assist with resolving legal, financial, human resources, and administrative issues.
Perform additional duties and tasks of a similar nature and scope as necessary to achieve assigned business objectives.
Follow safe work practices and company safety policies, and notify superiors of unsafe working conditions.
Perform duties honestly, ethically, and professionally in accordance with company policies and procedures.
Respond on an on-call basis to emergencies and incidents at all hours.