DIR of Enrollment Technology and Operations

Bradley University • Peoria, IL

9d • Onsite

About The Position

Bradley University seeks a strategic, collaborative, and technology-focused leader to direct the technology, data, systems, and operational infrastructure supporting undergraduate, transfer, graduate, international, and online enrollment. Reporting to the Vice President for Enrollment, Marketing and Communications, the Director serves as the University's enrollment technology leader, with primary responsibility for Technolutions Slate and its integration with other University systems. The role leads Slate's continued development and optimization throughout the student recruitment and enrollment lifecycle, from prospect and inquiry through application, admission, yield, and enrollment.

The Director identifies opportunities to improve processes, automate work, strengthen data quality, enhance reporting, and ensure enrollment technology supports institutional goals and positive experiences for prospective students, families, faculty, and staff. The Director leads the Enrollment Technology and Operations team and collaborates with colleagues across Enrollment Management, Marketing and Communications, Information Technology, academic colleges, and other University offices. This is a campus-based position in Peoria, Illinois.

Requirements

• Bachelor's degree.
• Five years of experience in enrollment management, higher education technology, CRM administration (Technolutions Slate preferred), enrollment operations, information systems, or a related area.
• Demonstrated experience administering, developing, or supporting a CRM or comparable enterprise system.
• Experience with SQL, HTML, CSS, APIs, web technologies, or other tools used to support CRM development and systems integration.
• Experience leading staff, projects, or complex cross-functional initiatives.
• Strong analytical and problem-solving skills, with the ability to translate business needs into technology solutions.
• Experience working with relational data, reporting, queries, data imports and exports, and data-quality processes.
• Ability to manage multiple priorities and projects in a deadline-driven environment.
• Strong interpersonal, communication, training, and customer-service skills.
• Ability to work collaboratively with technical and nontechnical colleagues.

Nice To Haves

• Master's degree in information systems, data analytics, educational technology, higher education administration, or a related field.
• Significant experience administering Technolutions Slate, preferably supporting multiple student populations such as undergraduate, transfer, graduate, international, or online students.
• Advanced Slate experience, including workflows, portals, queries, reports, forms, populations, permissions, rules, datasets, and integrations.
• Experience developing enrollment dashboards, predictive analytics, or other decision-support tools.
• Experience integrating Slate with student information systems, ERP platforms, application services, or other third-party systems.
• Experience leading business-process improvement, automation, or technology implementation initiatives in a higher education environment.
• Familiarity with emerging technologies, including artificial intelligence and automation, and their responsible application to enrollment operations.

Responsibilities

• Provide strategic leadership for enrollment technology, operations, systems, and data infrastructure across the enrollment division.
• Develop and maintain a technology roadmap that supports enrollment priorities, improves organizational effectiveness, and anticipates future operational needs.
• Identify opportunities to use automation, emerging technologies, integrations, and improved business processes to increase efficiency and improve the student and staff experience.
• Partner with campus stakeholders to ensure enrollment systems are secure, reliable, integrated, and aligned with institutional technology standards.
• Lead the administration, configuration, development, optimization, and ongoing maintenance of Technolutions Slate.
• Build and maintain Slate workflows, queries, reports, forms, portals, populations, permissions, realms, datasets, rules, prompts, fields, and other functionality.
• Oversee Slate-hosted applications for first-year, transfer, international, graduate, and other student populations.
• Oversee integrations and data exchanges between Slate and University and third-party systems, including the Common Application.
• Serve as the primary data connection between Slate and the financial aid system for reporting, aid awarding, and monitoring.
• Manage testing, quality assurance, documentation, and implementation of new Slate functionality and system enhancements.
• Maintain system documentation, technical specifications, business processes, and operating procedures.
• Ensure the integrity, accuracy, consistency, and accessibility of enrollment data.
• Establish and maintain data governance and quality-control practices for prospect, inquiry, applicant, admitted student, and enrollment records.
• Develop and oversee data audits, duplicate record management, reconciliation processes, and data validation procedures.
• Create and maintain dashboards, reports, queries, and data tools to help enrollment leaders and campus partners monitor performance and make informed decisions.
• Coordinate daily, weekly, monthly, annual, and ad hoc reporting related to recruitment, admission, yield, and enrollment.
• Fulfill and prioritize enrollment-related data requests from campus departments, leadership, and approved external partners.
• Lead operational processes supporting recruitment, application processing, admission, yield, and enrollment.
• Ensure timely and accurate processing of prospect, inquiry, application, document, and enrollment data.
• Partner with admission leadership to develop and execute communication flows, recruitment campaigns, audience segmentation, and operational strategies.
• Evaluate existing processes and identify opportunities to simplify work, reduce manual processes, improve turnaround times, and enhance service.
• Lead, supervise, develop, and evaluate staff responsible for enrollment technology and operations.
• Establish priorities, assign responsibilities, manage projects, and ensure appropriate coverage for critical enrollment functions.
• Create a culture of service, accountability, continuous improvement, collaboration, and innovation.
• Develop and deliver training so enrollment staff and campus partners can effectively use Slate and other enrollment technologies.
• Serve as a resource and consultant to colleagues seeking technology or process solutions to enrollment challenges.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Life coverage
• Disability coverage
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement plan options
• Tuition Remission program providing higher education cost savings for employees and dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Director