Executive Director, Enrollment Operations Systems & Technology

University of Miami•Coral Gables, FL

3d•Remote

About The Position

The University of Miami’s Division of Enrollment Management is seeking a full-time Executive Director, Enrollment Operations Systems & Technology – Central. This remote role serves as the division’s chief operations officer and reports directly to the Vice President for Enrollment Management & Undergraduate Admission. The Executive Director provides executive leadership and strategic oversight for operational, technology, and data initiatives supporting the student lifecycle from inquiry through enrollment. The role leads an integrated unit spanning systems and technology, student services, transfer evaluation, communications, and document management. It drives enterprise system implementations, cross-divisional partnerships, and ongoing process improvement for Undergraduate Admission, Graduate Admission, and DCIE. The Executive Director develops data governance frameworks, predictive analytics, and institutional reporting to advance recruitment, yield, and retention goals, and delivers enterprise Slate CRM and admissions operations support to campus end users. The position also manages vendor relationships, system performance, compliance practices, internal controls, customer service quality, and staff development. The University of Miami has more than 20,000 faculty and staff and describes itself as a premier research institution and academic health system committed to collaboration, service, and positively impacting students, patients, and communities.

Requirements

Master’s degree in a relevant field required.
Minimum of 7 years of relevant experience required.
Ability to align departmental goals with enterprise-wide strategy and develop comprehensive strategic plans.
Ability to ensure fiscal responsibility and optimize financial performance.
Ability to allocate resources and drive innovation and growth.
Proven ability to adapt to change and lead or inspire transformational change.
Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
Ability to influence others, articulate strategic vision, and communicate clearly and persuasively.

Nice To Haves

Relevant education, certifications, and/or work experience may be considered.

Responsibilities

Serve as a senior advisor to the Vice President for Enrollment Management & Undergraduate Admission on recruitment, marketing, admission, financial aid, and anti-melt strategies.
Lead strategic planning and operational execution for Undergraduate Admission, Graduate Admission, and DCIE, aligning workflows with institutional priorities.
Provide strategic consultation on the graduate Slate CRM instance in collaboration with the Graduate School, UMIT, and program directors to define governance and standardized practices.
Direct long-term enterprise system strategies for Slate CRM, SIS, and online application platforms across undergraduate, graduate, and continuing education operations.
Serve as the primary campus enrollment technology strategist and advise academic units on Slate functionality and workflow design.
Collaborate on cross-divisional committees focused on technology strategy, data governance, and system integration across admission units.
Develop analytics dashboards, predictive models, and data strategies to support enrollment planning and yield goals.
Supervise and mentor full-time staff and student assistants and establish talent development and succession planning initiatives.
Provide Slate CRM and admission system support, training, and troubleshooting to end users across academic and student service departments.
Manage software vendor relationships, oversee contract renewals with legal and procurement teams, and ensure system performance standards.
Lead process optimization, quality assurance, and stakeholder engagement to streamline operations and enhance the student experience.
Oversee data collection, reporting, and compliance practices, serving as the primary operational liaison to IRSA and UMIT.
Represent Enrollment Management in high-level university meetings, strategic planning initiatives, and national higher education forums.
Monitor service quality metrics, inquiry response workflows, and resolution times to ensure exceptional service for prospective students and families.
Establish and assess the effectiveness of internal controls within the unit and ensure compliance with University policies and procedures.
Ensure employees are trained on applicable controls and University policies and procedures.
Perform other duties or responsibilities as necessary.