Executive Director, Enrollment Operations Systems & Technology

University of Miami•Coral Gables, FL

4d•Remote

About The Position

The Executive Director, Enrollment Operations Systems & Technology - Central serves as the chief operations officer for the University of Miami’s Division of Enrollment Management and reports directly to the Vice President for Enrollment Management & Undergraduate Admission. This executive leader provides strategic oversight of operational, technological, and data-driven initiatives supporting the student lifecycle from inquiry through enrollment. The role leads an integrated unit covering systems and technology, student services, transfer evaluation, communications, and document management. It drives enterprise system implementations, cross-divisional partnerships, and process improvements for Undergraduate Admission, Graduate Admission, and DCIE. The Executive Director develops data governance frameworks, predictive analytics models, and institutional reporting to advance recruitment, yield, and retention goals, and provides enterprise Slate CRM and admissions operational support to campus end users.

Requirements

Master's degree in a relevant field.
Minimum 7 years of relevant experience.
Ability to align departmental goals with enterprise-wide strategy and develop comprehensive strategic plans.
Ability to ensure fiscal responsibility and optimize financial performance.
Ability to allocate resources and drive innovation and growth.
Proven ability to adapt to change and lead or inspire transformational change.
Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
Ability to influence others, articulate strategic vision, and communicate clearly and persuasively.

Responsibilities

Serve as a senior advisor to the Vice President for Enrollment Management & Undergraduate Admission on recruitment, marketing, admission, financial aid, and anti-melt strategies.
Lead strategic planning and operational execution for Undergraduate Admission, Graduate Admission, and DCIE, aligning workflows with institutional priorities.
Provide strategic consultation on the graduate Slate CRM instance in collaboration with the Graduate School, UMIT, and program directors to define governance and standardized practices.
Direct long-term enterprise system strategies across Slate CRM, SIS, and online application platforms for undergraduate, graduate, and continuing education operations.
Serve as the primary campus enrollment technology strategist and advise academic units on Slate functionality and workflow design.
Collaborate on cross-divisional committees focused on technology strategy, data governance, and system integration across admission units.
Develop analytics dashboards, predictive models, and data strategies supporting institutional enrollment planning and yield goals.
Supervise and mentor full-time staff and student assistants, and establish talent development and succession planning initiatives.
Provide Slate CRM and admissions system support, training, and troubleshooting to end users across academic and student service departments.
Manage software vendor relationships, oversee contract renewals with legal and procurement teams, and ensure system performance standards.
Lead process optimization, quality assurance, and cross-campus stakeholder engagement to streamline operations and improve the student experience.
Oversee data collection, reporting, and compliance practices, and serve as the primary operational liaison to IRSA and UMIT.
Represent Enrollment Management in high-level university meetings, strategic planning initiatives, and national higher education forums.
Monitor service quality metrics, inquiry response workflows, and resolution times to ensure exceptional customer service for prospective students and families.
Establish and continuously assess internal controls and compliance with University policies and procedures; ensure employees are trained on controls and relevant policies and procedures.
Perform other duties or responsibilities as necessary.