Executive Director, P&P Technology & Operations

Acadia Pharmaceuticals•San Diego, NJ

8d•Hybrid

About The Position

The Executive Director, P&P Technology & Operations will define and deliver the future-state blueprint for how P&P operations, technology, data, automation and self-service work together as Acadia grows. The leader will simplify processes, expand self-service, automate repeatable work and create an integrated technology and service delivery ecosystem. The role will establish Acadia’s enterprise People Intelligence capability, turning trusted workforce data into actionable insights for leaders. The successful candidate will operate as a strategist, architect and hands-on transformation leader, translating the future state into a sequenced roadmap and measurable business, employee and operational outcomes. This position is based in either San Diego, California, or Princeton, New Jersey. Acadia’s hybrid model requires working in the office an average of three days per week.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and relevant professional experience.
Significant progressive experience leading P&P operations, HR technology, service delivery, people analytics or enterprise transformation, including multidisciplinary teams.
Demonstrated success transforming an HR operating model, shared-services capability or enterprise service delivery ecosystem and converting a future-state blueprint into a sequenced roadmap.
Track record simplifying and automating employee-lifecycle processes and implementing workflow, self-service and AI-enabled solutions.
Deep experience with Workday and related service delivery, knowledge, case management, integration and workflow technologies.
Demonstrated success building people analytics or workforce intelligence capabilities that integrate multiple data sources into executive-ready insights and support workforce planning.
Strong product, portfolio and program leadership, advanced analytical and business acumen, and the ability to build business cases and prioritize investments.
Ability to influence executives and partner across P&P, IT, Finance, Legal and the business.
Strong vendor, implementation, change and benefit-realization capabilities.
Comprehensive knowledge of employment compliance, data privacy, information security and governance.
Ability to travel independently by car or airplane overnight up to 40% of the time.
Ability to work after hours when required by travel schedules or business issues.

Nice To Haves

Experience in a fast-paced, growing and highly regulated environment.

Responsibilities

Define the future-state P&P operations and service delivery model, including self-service, automation, People Operations, specialist teams, PBPs and cross-functional partners.
Establish a service catalog, delivery tiers, decision rights, handoffs, standards and escalation pathways.
Build a multiyear roadmap balancing immediate improvements with longer-term transformation.
Redesign priority employee-lifecycle processes to eliminate unnecessary steps, approvals, handoffs and manual work before applying technology.
Build and prioritize a portfolio of workflow, automation and AI opportunities based on employee value, business impact, risk and feasibility.
Create an intuitive front door for P&P information, transactions and support using portal, knowledge, case management and workflow capabilities.
Use employee and manager feedback to improve service quality, cycle time and experience.
Own the enterprise P&P technology strategy, architecture and roadmap, including Workday and the broader technology ecosystem.
Establish product governance for prioritization, investment, design standards, releases, security, testing and adoption.
Partner with IT, Finance, Legal and other functions to deliver integrated, scalable solutions and evaluate emerging technology based on value, risk, user experience and total cost.
Establish Acadia’s People Intelligence capability by connecting workforce, talent, organization, engagement, performance, recruiting, learning, compensation and planning data.
Create a scalable data and analytics strategy with clear architecture, definitions, quality standards, ownership and governance.
Deliver executive and manager insights on workforce trends, organizational health, talent risks and business performance.
Advance reporting toward predictive and prescriptive insights, applying AI and advanced analytics where they improve decision quality and speed.
Partner with Finance, IT and business leaders to connect people insights with enterprise planning and investment decisions.
Translate strategy into a focused portfolio with clear outcomes, milestones, resources, owners and measures of success.
Lead implementation, change, adoption, testing, training and stabilization for major operational and technology initiatives.
Manage portfolio tradeoffs, dependencies, risks and investments with transparent governance.
Build and lead a high-performing P&P Operations, Technology and People Analytics team, and manage vendors and implementation partners.