Director Of Operations Jobs

About The Position

Requirements

• A bachelor’s degree in hospitality management or business, or related experience.
• Excellent communication, organizational, and customer service skills.

Nice To Haves

• 3-5 years of Dual General Manager experience preferred, or equivalent hotel management experience.
• Previous hotel brand experience and management skills are strongly preferred.

Responsibilities

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, and provide 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff while documenting HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.
• Supervise capital expenditures, ensuring proper bidding and approvals for expenses.
• Ensure financial integrity through invoice review and accurate coding.
• Foster community relationships and represent the hotel in local events.
• Perform safety and security duties, including reporting suspicious activities and handling lost/found items.
• Ability to operate office equipment and perform light physical tasks (lifting up to 50lbs).
• Must be able to stand and walk for most of the workday, with some bending, twisting, and climbing required.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide