Director of Operations
Swift Staffing Group • Monsey, NY20d • Onsite
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Director of Operations
Swift Staffing Group•Monsey, NY
•Onsite
About The Position
An established healthcare organization is seeking a Director of Operations to oversee facilities in Monsey and Pomona, New York. The role is responsible for daily operations across both locations, with a focus on patient experience, efficient processes, employee performance, and high service standards. The organization seeks a visible, trusted leader who can represent it in the community, build relationships, and lead confidently while remaining approachable to patients, families, and employees. The Director of Operations will work closely with ownership and senior leadership on operational priorities and strategic initiatives. This is a full-time position overseeing two healthcare facilities. The stated salary is $200,000–$225,000+, with potential for higher compensation based on relevant healthcare facility experience.
Requirements
- Significant leadership and operational management experience in healthcare.
- Proven ability to oversee multiple locations, departments, or operational teams.
- Exceptional customer service skills and a strong understanding of patient satisfaction.
- Excellent leadership, communication, and relationship-building abilities.
- Strong familiarity with the needs and expectations of the Monsey and Pomona communities.
- Ability to establish trust, credibility, and positive relationships within the community.
- Highly intuitive, proactive, and capable of making sound independent decisions.
- Strong problem-solving skills and ability to handle sensitive situations professionally.
- Confident and personable, with the ability to represent the organization at a senior leadership level.
- Experience improving operational efficiency, employee performance, and service quality.
- Hands-on leadership style and ability to balance strategic oversight with daily operational needs.
Nice To Haves
- Experience managing patient-facing healthcare facilities.
- Article 28 healthcare facility experience.
Responsibilities
- Oversee daily operations across the Monsey and Pomona healthcare facilities.
- Provide leadership and direction to management teams and employees at both locations.
- Maintain smooth, efficient operations and excellent patient and customer service.
- Represent the organization visibly and approachably within the community.
- Build and maintain relationships with patients, families, community members, and healthcare professionals.
- Establish and maintain high standards for service, professionalism, and operational performance.
- Identify operational challenges and implement practical solutions.
- Develop management teams, employee accountability, and overall performance.
- Handle escalated patient concerns and ensure they are resolved professionally and efficiently.
- Improve internal processes, communication, and coordination between locations.
- Support business growth by strengthening the organization's reputation and community relationships.
- Work with ownership and senior leadership on operational priorities and strategic initiatives.
- Ensure both facilities operate consistently and provide a positive patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
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