Director of Operations

Prodeo Academy • St. Paul, MN

20d • $65,000 - $112,184 • Onsite

About The Position

The Director of Operations leads the people and systems that keep the campus safe, welcoming, and ready for learning. As a member of the campus leadership team, the Director partners closely with principals to protect instructional time, strengthen family experience, and meet enrollment and retention goals. The role manages the campus operations team, leads daily execution across all academies, and turns network expectations into reliable campus practices. It combines people leadership, sound judgment, hands-on problem solving, systems building, and a commitment to operational excellence.

The Director leads staff development and campus planning; enrollment and retention efforts; emergency preparedness and campus safety; daily school operations and family experience; and assigned budgets, purchasing, records, reporting, and compliance. The role maintains a regular campus presence, provides hands-on support when needed, and may require occasional evening events, school-opening support, urgent operational response, and travel between campuses. The position is based at Prodeo Academy’s St. Paul Campus and reports to the Network Director of Operations. It supervises a Lead Operations Associate and two Operations Assistants.

Requirements

• Bachelor’s degree or equivalent professional experience and qualifications.
• At least three years of relevant professional experience, with demonstrated ability to manage people, coordinate complex work, and follow through on results.
• Strong organization, project management, and analytical skills, with attention to detail and the ability to prioritize competing needs and exercise sound judgment under pressure.
• Excellent written and verbal communication, strong service orientation, and ability to build trust with diverse families, staff, and community partners.
• Proficiency with spreadsheets and shared digital systems, and ability to learn student information, enrollment, purchasing, and project-management tools.
• Commitment to Prodeo’s mission, cultural responsiveness, ethical conduct, confidentiality, and continuous professional growth.
• Ability to manage ambiguity, changing priorities and deadlines, and multiple projects.
• Ability to communicate and interact effectively with parents, staff, and students.
• Team-player attitude and strong customer-service orientation.
• Proficiency in office software such as Microsoft Excel, PowerPoint, Word, and Google Drive.
• Meticulous attention to detail and dedication to data accuracy and reliability.
• Professionalism, reliability, strong ethical judgment, and ability to build positive, trusting relationships with scholars and families.
• Ability to differentiate instruction and support diverse learners.
• Regular, reliable campus presence; availability for occasional evening events, school-opening periods, and urgent operational needs; occasional travel between campuses.
• Ability to stand and move around for extended periods; sit at a desk and use a computer for extended periods; lift, push, or pull up to 25 pounds; and, as needed, kneel, bend, assist with mobility, or engage in crisis intervention or student safety procedures.
• Ability to communicate clearly and effectively verbally and in writing.

Nice To Haves

• Experience in school operations or another complex service environment.
• Experience with enrollment and family engagement.
• Experience coaching staff.
• Experience with budget and vendor management.
• Experience with student data systems.
• Experience with school safety or emergency preparedness.

Responsibilities

• Manage, coach, and develop campus operations staff through clear responsibilities, check-ins, feedback, goal setting, and performance reviews.
• Partner with Talent and the Network Director of Operations on hiring, onboarding, staff development, and performance management; maintain coverage and cross-training for essential functions.
• Co-lead campus planning with principals, communicate priorities, and build a culture of service, accountability, and continuous improvement.
• Use the Operations Playbook, procedures, data, and observation to manage projects, anticipate risks, and improve systems.
• Lead campus execution toward enrollment and retention goals, coordinating prospective-family follow-up, tours, recruitment events, applications, registration, and transitions from offered seats to attendance.
• Own campus readiness for new scholars, including records, class placement coordination, transportation, health needs, family orientation, and confirmed start dates.
• Lead outreach for intent to return, beginning-of-year attendance recovery, and midyear enrollment; assign follow-up and resolve barriers.
• Monitor enrollment data, withdrawals, and retention risks; maintain accurate documentation and recommend actions to principals and the Network Director of Operations within approved policies.
• Lead campus safety and incident command under the Emergency Operations Plan; maintain emergency coverage, visitor controls, and student accountability.
• Coordinate emergency drills, staff training, readiness checks, and emergency response systems; debrief incidents and complete corrective actions.
• Respond to urgent situations, coordinate with responders and school leaders, document incidents, and escalate concerns through established protocols.
• Ensure student safety and supervision at all times.
• Lead arrival, dismissal, front office, attendance, and shared campus routines, with clear supervision assignments and reliable coverage.
• Oversee transportation, facilities, custodial services, food service, health-office operations, and campus technology support with qualified staff and service providers.
• Monitor vendor performance, resolve service problems, and manage school opening, summer work, maintenance, and campus readiness.
• Plan operations for conferences, family events, field trips, and after-school and summer programs, coordinating space, staffing, transportation, materials, and communication.
• Build trusting family relationships, arrange interpretation and translated information, and ensure timely follow-through on questions and concerns.
• Oversee attendance outreach and required notices, working with school leaders and student support teams on chronic absence and barriers to attendance.
• Manage assigned operating budgets and purchasing; review spending with principals, maintain inventories, and ensure accurate receipts, coding, and invoice documentation.
• Ensure accurate and timely attendance, enrollment, student records, and family contact information; coordinate records requests, transfers, report cards, and assessment logistics with Data and Assessment.
• Maintain campus compliance records and complete assigned reporting, inspections, and corrective actions; protect confidential information and follow data-access procedures.
• Coordinate employee onboarding, access, equipment, timekeeping, and offboarding with Talent, Payroll and Business, and technology partners.
• Maintain regular, reliable, and predictable attendance; perform other related duties as assigned.

Benefits

• Comprehensive medical, dental, and vision healthcare options.
• Retirement planning through Teacher’s Retirement Association (TRA)/Public Employee Retirement Association (PERA) and optional 403B plans.
• Generous paid time off, federal holidays, and academic breaks throughout the school year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director